Samantha Aleman
Lakeland,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Merchandising Associate
Mi Pueblo
Lakeland, FL
03.2022 - Current
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Trained new merchandising associates on company standards, guidelines, and best practices.
Customer Service Representative
Primo Water
Lakeland, FL
08.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Material Handler
Amazon
Lakeland, FL
11.2019 - 07.2020
- Transported inventory items to appropriate locations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Used hand-held scanners and physical logs to accurately track item movements.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Floor Manager
McDonald's
Lakeland, FL
08.2015 - 07.2020
- Managed store inventory and stock levels to maintain availability of products.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Performed closing procedures weekly by balancing cash drawers and reconciling credit card transactions.
Education
High School Diploma -
Almega Preparatory Academy
Plant City, FL11.2019
Skills
Reliable and punctual
Active listener
Customer Service
Time Management
Languages
Spanish
Professional Working
Certification
ServSafe
Timeline
Merchandising Associate
Mi Pueblo
03.2022 - Current
Customer Service Representative
Primo Water
08.2020 - 02.2022
Material Handler
Amazon
11.2019 - 07.2020
Floor Manager
McDonald's
08.2015 - 07.2020
High School Diploma -
Almega Preparatory Academy