Samantha Alexander
Spring Hill,FL
Summary
Friendly Bartender with exceptional customer service and organization skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Capable Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in hospitality establishments. Attentive Customer Service Representative with 5 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
O'Brien’s Irish Pub and Grill
10.2017 - Current
- Time management
- Food etiquette
- Marketing
- Branding
- Cocktail Recipes
- Customer Service
- Hospitality
- Money Management
- Business etiquette
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Cracker Barrell Old Country Store
12.2022 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Florida Avenue Brewing
02.2022 - 05.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Laborer
Red’s Concrete Pumping
05.2017 - 09.2020
- Working outside as a Laborer, moving hoses and setting straps while pumping concrete.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Optimized resource utilization by assisting in the recycling or repurposing of leftover materials from completed projects.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Bartender
Gaspars
03.2020 - 06.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Uncle Fats Tavern
02.2019 - 05.2019
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Associate
The UPS Store 4071
06.2015 - 08.2017
- I help customers figure out an option best for them to ship their packages or letters that best fits with their needs of when it should get to its destination
- Keep the store tidy and neat
- Sorting out the mail into the mailboxes
- Customer service.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.
Receptionist/Front Desk
Econo Lodge , Quality Inn
03.2016 - 05.2017
- Worked the front desk checking guest into the hotel, tending to their needs and dealing with any complaint in the calmest way possible
- Maintaining the lobby and floors to the rooms
- Helping guest with their keys to the room and reassuring anything the guest had questions
- Answering the phone to make reservations , lost items and calls for my boss
- Trained many new members.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Customer Service Associate
Wawa
08.2016 - 03.2017
- Practicing Customer Service, handling customers food and specialized drink orders
- Getting orders out in good ticket times, satisfying the customers experience
- Also, Worked front cashier, greeting customers with great customer service, attending to each customers needs and expectation
- Keeping my area clean and tidy, making sure everything is stocked.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Busser/DMO
Red Robin
03.2016 - 05.2016
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Cashier/Customer Service
Hardee's
06.2015 - 09.2015
- I worked front cashier taking customers orders and assuring them where to wait and bringing their food to their tables
- Customer service and etiquette
- Worked drive thru taking orders and running fryers.
Detailer
Wiregrass wash and shop
08.2014 - 11.2014
- Learned customer service and handling cash , credit and tips
- Detailed interior of cars and vacuumed, washed the exterior.
Education
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL08.2016
Skills
- Time management
- Cleanliness
- Suggestive Selling
- Beverage Preparation
- Health Codes Compliance
- Basic Accounting
- Food Preparation
- Payment Processing
- Menu Memorization
- Food Running
- Food Service
- Inventory
- Knowledge of Craft and Microbrews
- Outgoing Personality
- Wine and Liquor Knowledge
- Service-Oriented Mindset
- Hospitality Service Expertise
- Engaging Personality
- Organizational Ability
- Highly Reliable
- Order Management
- Staff Management
- New Hire Training
- Preparing Garnishes
- Aloha POS
- Liquor, Beer, and Wine Knowledge
- Changing Beer Kegs
- Classic Cocktails
- Dining Room Management
- Performance Improvement
- Responsible Alcohol Service
- Clear and Effective Communication
- Cash Register Operation
- Handling Difficult Customers
- Team Training and Development
- Complex Problem-Solving
- Sales Expertise
- Patience and Tolerance
- Stress Management
- Strong Multitasking
- Guest Engagement
Certification
- Notary Public June 2016 to June 2020 Ability to notarize documents , school papers , passports , legal documents.
- Food Safety
- Alcohol Safety up to date
Small Business Owner
Started my own Screen Printing Clothing Company, teaching myself most of the inside details of running a business to ensure i have a successful future and practicing what ive learned within the hospitality industry and guarantee each customers happiness with the products i produce. Learning to create a successful and consistent business.
Timeline
Server
Cracker Barrell Old Country Store
12.2022 - 05.2023
Server
Florida Avenue Brewing
02.2022 - 05.2022
Bartender
Gaspars
03.2020 - 06.2020
Bartender
Uncle Fats Tavern
02.2019 - 05.2019
Bartender
O'Brien’s Irish Pub and Grill
10.2017 - Current
Laborer
Red’s Concrete Pumping
05.2017 - 09.2020
Customer Service Associate
Wawa
08.2016 - 03.2017
Busser/DMO
Red Robin
03.2016 - 05.2016
Receptionist/Front Desk
Econo Lodge , Quality Inn
03.2016 - 05.2017
Associate
The UPS Store 4071
06.2015 - 08.2017
Cashier/Customer Service
Hardee's
06.2015 - 09.2015
Detailer
Wiregrass wash and shop
08.2014 - 11.2014
High School Diploma -
Wesley Chapel High School
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