Summary
Overview
Work History
Skills
Timeline
Generic

Samantha Alosco

Las Vegas

Summary

Dynamic Veterinary Professional with extensive experience, excelling in client communications and patient record management. Proven ability to train staff and optimize workflows, ensuring high-quality care. Adept at educating clients and demonstrating empathy, fostering strong relationships while maintaining confidentiality in all communications.

Overview

17
17
years of professional experience

Work History

Neuro Specialty Veterinary Assistant

Lvvsc
Las Vegas
08.2021 - 09.2024
  • Assisted veterinarians during examinations and procedures for various animals.
  • Prepared examination rooms, ensuring cleanliness and availability of necessary supplies.
  • Monitored animal behavior and reported changes to veterinary staff promptly.
  • Educated pet owners on proper pet care and post-treatment instructions.
  • Administered medications and introduced physical therapy as directed by veterinary professionals.
  • Collected samples for laboratory testing, ensuring proper handling and documentation.
  • Maintained accurate records of patient information and medical history in the system.
  • Supported team members in daily operations and customer service tasks effectively.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Cleaned and sterilized exam rooms between appointments.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Maintained accurate medical records of all patients.
  • Obtained information and history from clients to maintain medical charts.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Provided emotional support to pet owners during difficult times.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Ensured that cages were kept clean at all times.
  • Released patients to owners with care directions from veterinary staff.
  • Provided detailed patient care instructions to pet owners.
  • Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
  • Operated radiographic and ultrasound equipment.
  • Trained new veterinary staff on office procedures and requirements.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Ordered medication refills when needed.
  • Documented and tracked treatment activities.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Delivered attentive, courteous service to promote overall patron satisfaction.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Interpreted lab results for heartworm testing, parasites, and skin scrapings.
  • Completed enemas, catheterizations and intravenous feedings.
  • Managed appointment scheduling for veterinary services and consultations.
  • Assisted clients with inquiries about pet care and treatment options.
  • Processed patient records using veterinary management software systems.
  • Coordinated communication between veterinarians and pet owners effectively.
  • Educated clients on post-surgery care, diagnostic results, medication uses & administration, logging & reporting patient's symptoms
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Supported the veterinary team by preparing necessary documents for procedures.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Filed medical records in an organized manner for easy access when needed.
  • Checked in patients prior to their appointment with the veterinarian.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Ensured that all safety protocols were followed while handling animals in the facility.
  • Assisted in training new staff members on proper procedures for interacting with customers and patients
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Prepared estimates and invoices for services rendered at the clinic.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Arranged hospital admissions for patients as required.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.

Veterinary Office Manager

Spring Valley Animal Hospital
Monsey
06.2018 - 04.2021
  • Managed daily operations of veterinary clinic and staff scheduling.
  • Oversaw patient records management and appointment scheduling system.
  • Coordinated client communications to ensure clear service expectations.
  • Trained and mentored staff on clinic policies and procedures.
  • Implemented inventory control for medical supplies and equipment.
  • Assisted in developing marketing strategies to promote services offered.
  • Maintained compliance with health regulations and safety standards.
  • Facilitated team meetings to enhance collaboration among staff members.
  • Organized monthly team meetings to discuss progress, challenges and goals.
  • Ensured compliance with state regulations regarding animal health and safety.
  • Maintained inventory of medical supplies and equipment ensuring adequate stock levels at all times.
  • Assisted veterinarians with administrative tasks such as filing documents and updating patient records.
  • Answered client inquiries via phone or email in a timely manner.
  • Resolved any client complaints efficiently while upholding the highest standards of professionalism.
  • Handled daily operations of veterinary office, including scheduling appointments, ordering supplies and maintaining financial records.
  • Recruited, interviewed and hired new employees when needed.
  • Developed and implemented policies for efficient workflow in the practice.
  • Prepared invoices for clients and processed payments accurately and promptly.
  • Provided customer service training to staff members on a regular basis.
  • Conducted regular meetings with staff members to discuss performance goals and objectives.
  • Conducted performance reviews for staff members regularly to identify areas needing improvement.
  • Organized and maintained documents, files and records.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Pitched in to help with office and medical tasks during busy periods and staff absences.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Coordinated and conducted classes to teach procedures to new staff members.

Veterinary Assistant & Receptionist

SVAH
Monsey
02.2008 - 06.2018
  • Assisted veterinarians during examinations and procedures for diverse animal species.
  • Scheduled appointments and coordinated follow-up visits for ongoing animal care needs.
  • Collaborated with team members to improve workflow and enhance patient care processes.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Assisted veterinarians in examining animals.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Maintained accurate medical records of all patients.
  • Obtained information and history from clients to maintain medical charts.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Provided emotional support to pet owners during difficult times.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Ensured that cages were kept clean at all times.
  • Released patients to owners with care directions from veterinary staff.
  • Provided detailed patient care instructions to pet owners.
  • Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
  • Operated radiographic and ultrasound equipment.
  • Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
  • Prepared laboratory slides for microscopic examinations.
  • Trained new veterinary staff on office procedures and requirements.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Recorded patient food and water intake and output levels on a daily basis.
  • Ordered medication refills when needed.
  • Documented and tracked treatment activities.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Delivered attentive, courteous service to promote overall patron satisfaction.
  • Responded promptly to emergency calls after hours.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Restocked and sanitized exam rooms for ample supplies and disease control.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Interpreted lab results for heartworm testing, parasites, and skin scrapings.
  • Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
  • Clipped animals' claws and polished teeth to maintain hygiene.
  • Delivered emergency first aid to sick or injured animals.
  • Completed enemas, catheterizations and intravenous feedings.
  • Greeted and assisted visitors with inquiries and directions.
  • Managed incoming calls, routing them to appropriate departments efficiently.
  • Scheduled appointments and maintained the front desk calendar accurately.
  • Coordinated office supplies, ensuring availability of necessary materials.
  • Handled mail distribution, sorting incoming and outgoing correspondence promptly.
  • Maintained a clean and organized reception area for welcoming environment.
  • Assisted in onboarding new employees with orientation materials and resources.
  • Collaborated with team members to improve office communication processes effectively.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Responded to inquiries from internal staff members regarding office operations.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Handled patient records and maintained accurate medical histories for all animals.
  • Administered medications and injections to animals as directed by veterinary staff.
  • Monitored animal behavior and health status during recovery periods post-treatment.
  • Educated pet owners on proper care and wellness practices for their animals.
  • Maintained cleanliness of examination rooms and surgical areas to ensure safety standards.

Skills

  • Surgical and appointment assistance
  • Diagnostic equipment cleaning & operation
  • Patient record management
  • Appointment & procedure scheduling
  • Laboratory collections, documentation, & procedures
  • Emergency response
  • Training staff
  • Record request and distribution management
  • Confidentiality
  • Empathy & conflict resolution
  • Initiative-taking & sound judgment
  • Educating clients & discharging patients
  • Medical records software
  • Documenting medical histories
  • Verbal and written communication
  • Follow-up calls
  • Telephone & mail management
  • Workflow optimization & prioritization

Timeline

Neuro Specialty Veterinary Assistant

Lvvsc
08.2021 - 09.2024

Veterinary Office Manager

Spring Valley Animal Hospital
06.2018 - 04.2021

Veterinary Assistant & Receptionist

SVAH
02.2008 - 06.2018

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Samantha Alosco