SAMANTHA ALVAREZ
Ocala,FL
Summary
Results-oriented sales professional with a proven track record of exceeding sales targets and high-performing teams. Expertise in online sales strategies, client relationship management and customer service. Adept at leveraging in-depth product knowledge to match clients with their ideal desires. Skilled in task delegation, scheduling, and training to meet and exceed company standards. Strong communication with a passion for collaborative problem-solving along with amazing customer service skills.
Overview
7
7
years of professional experience
Work History
Sales Manager / Sales Advisor
BMW Porsche Of Ocala
06.2018 - Current
- Provided expert guidance to clients throughout the purchase process, ensuring their needs were met with the ideal vehicle
- Demonstrated in-depth product knowledge to assist clients in making informed decisions
- Managed a high volume of incoming and outgoing calls and emails, scheduling test drives and appointments.
- Increased sales volume by 50% and expanded product line to new retailers, warehouse clubs and natural food chains.
- Increased sales revenue by developing and implementing effective sales strategies.
- Results-oriented automotive sales professional with a proven track record of exceeding sales targets and high-performing teams
- Expertise in online sales strategies and client relationship management
- Adept at levering in depth products knowledge to match clients with their ideal vehicles
- Skilled in task delegation, scheduling and training to meet and exceed company standards
- Strong communication with a passion for collaborative problem solving.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Spearhead online vehicle sales and lead a team of internet advisors to consistently meet monthly sales targets
- Coordinate and delegate tasks including scheduling, interviewing and training to align with company standards
Assistant Manager/ Server/Hostess Manager
Edo Japanese Steakhouse
05.2017 - 06.2018
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed strategy to increase sales and drive profits.
Education
Associate degree - Business Administration
Porsche Brand Ambassador -
Skills
- Sales strategy and execution
- Team leadership and management
- Client relationship management
- Product knowledge and expertise
- Online sales and customer engagement
- Task delegation and coordination
- Appointment scheduling and follow-ups
- Influential
- Multitasker
References
- Karen Valle, 786-269-9958
- Weetley Leonvil, 954-909-1252
- Christina Gangapersaud, 863-837-9834
- Daniela Leandro, 352-804-7266
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Manager / Sales Advisor
BMW Porsche Of Ocala
06.2018 - Current
Assistant Manager/ Server/Hostess Manager
Edo Japanese Steakhouse
05.2017 - 06.2018
Associate degree - Business Administration
Porsche Brand Ambassador -
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