Samantha Alvarez Pena
Temple
Summary
I see myself joining an organization that shares my values and ethics. Building strong relationships with supportive leaders and maintaining a healthy work-life balance are my top priorities.
Overview
5
5
years of professional experience
Work History
Production Worker
Tesla
Austin
09.2024 - Current
- Communicated with team members regarding tasks assigned during shift.
- Monitored production line operations to ensure efficiency and accuracy.
- Adhered strictly to established guidelines and procedures while performing duties.
- Organized storage areas for efficient retrieval of items when needed.
- Followed safety protocols while operating machines and equipment.
- Cleaned up work area at end of shift to maintain safe working environment.
- Performed minor repairs on machinery as needed.
- Identified defective parts or components and removed them from production line.
- Utilized computer software programs to record details related to production process.
- Reported any issues to supervisor immediately for resolution.
Waitress
SOL DE JALISCO
Temple
11.2023 - 11.2024
- As a supplemental income to ensure security in finances, experience in waitressing over the years has provided me with valuable insights into patience, effective communication, and the ability to thrive in a fast-paced environment
- I have developed the skills to ensure our customers have an enjoyable dining experience while working diligently to meet their needs
- Additionally, I have mastered my multitasking abilities and learned the importance of teamwork, positioning myself as a strong team player
Patient Services Specialist
BAYLOR SCOTT AND WHITE
Temple
08.2023 - 08.2023
- As a seasoned Patient Services Specialist in 2024, I possess expertise in patient check-out procedures and the coordination of future appointments
- My responsibilities include verifying insurance coverage and processing payments for services provided
- I have honed effective communication skills that enable me to collaborate seamlessly across multiple locations and departments, thereby improving our overall efficiency in patient care
- Greeted and welcomed patients in a friendly manner.
- Answered incoming calls from patients regarding billing issues, scheduling appointments, and other queries.
- Handled high call volume to verify customer appointments
Sales Consultant
PATRIOT BUICK GMC
02.2020 - 08.2023
- I curated a selection of automobiles specifically aligned with their financial parameters and credit standings, while also offering professional advice to facilitate well-informed decision-making
- Furthermore, I enhanced the customer experience by providing the trust in relationships with buyers
- Performed cold calls to prospective customers to introduce company offerings.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed outbound calling campaigns to promote new products or services.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Education
High School Graduate -
Temple High School
Temple12.2016
Skills
- Bilingual
- Microsoft Word
- Epic
- Call Center
- Typing
- Account Management
- Phone Etiquette
Languages
- Spanish, Native
- English, Fluent
Timeline
Production Worker
Tesla
09.2024 - Current
Waitress
SOL DE JALISCO
11.2023 - 11.2024
Patient Services Specialist
BAYLOR SCOTT AND WHITE
08.2023 - 08.2023
Sales Consultant
PATRIOT BUICK GMC
02.2020 - 08.2023
High School Graduate -
Temple High School