Samantha Andrews-Brown
Notary/Loan Signing Agent
Ocala,FL
Summary
Motivated individual who combines business development skills with customer care expertise to propel companies to new levels. Over 20 years of Customer Service experience with Exceptional, organizational, interpersonal, and communication skills. Proud Business Owner of Brown's Enterprise Service A solid track record of experience and success in … PROBLEM SOLVING, LEADERSHIP AND HEALTHCARE MANAGEMENT … Resourceful decision maker who views challenge as opportunity; respected for integrity and work ethic. Reputation for excellence and willingness to initiate and successfully deliver quality improvement processes. Unique ability to work cooperatively with other Managers, coworkers and cross divisional leadership.
Overview
35
35
years of professional experience
Work History
Notary Public/Certified Loan Signing Agent
Articulate Notary Services, LLC
Ocala, FL
02.2021 - Current
- Interacted with clients to prepare the necessary documentation.
- Certify and notarize financial and legal documents related to loan documents.
- Print loan documents, meet signer and notarize their signature, and quickly return documents for processing.
- Checked documents and identifying credentials for all parties
- Supported timely and accurate administrative task completion
- Maintained a comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying the authenticity
- Updated journal with names and dates for permanent record
- Administered oath to document signers to obtain affirmation of truth
Independent Business Owner
Arise
Ocala, Florida
01.2013 - Current
- Managing a Micro call center
- Training of new hires in various software applications used by the company
- Ensure CSR is within guidelines of metrics and adheres to staffing needs
- Interviewing and selection of CSR, Associates, and Sales Representatives
- One-on-One Project Training
- Payroll preparation & submission
- Coordinated all aspects of corporate meetings and incentives
- Customer Service - Technical Support
- Inbound and Outbound customer service verifying customer and product information
- Ensured compliance to call center guidelines and project Protocols
- Offer Customers Special Offers Available
- Policy Adjustments for CSR and Customers
- Answer questions regarding any billing issues
- Processed payments for consumer orders and account billing
- Remote troubleshooting for consumers pertaining to Cell phones, Television, cable boxes, and computers
Customer Service Representative, • Virtual Receptionist, Product Specialist
West/Alorica
Ocala, Florida
01.2006 - 01.2016
- Provided primary customer support to internal and external customers
- Answer Multi-Line phones
- Billing and Collection Specialist
- Processed payments for consumer orders and account billing
- Upsells and Cross Offers
Customer Service Representative
BabytoBee.com
Ocala, FL
01.2006 - 01.2009
- Outbound Customer Service from home
- Verifying customer information
- Offer Customers Special Offers Available
- Data Entry from home
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Application Processor
Progressive Insurance
Riverview, FL
01.2000 - 01.2003
- Verifying application information for new policies
- Match vehicle information with customer information
- Preparing quotes for Agents
Customer Service Representative
01.1998 - 01.2001
- Policy Adjustments for Agents and Customers
- Answer questions regarding any billing issues
- Processed payments for policy holders
Customer Service/Credit Specialist
QVC Network, INC
Chesapeake, VA
12.1990 - 06.1996
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Described product highlights and benefits to help guide purchasing decisions.
Education
Loaning Signing Agent - Loan Signing
National Notary Association
Chatsworth, CA04.2022
Notary Public - Notary
Aaron Notary
Miami, FL02.2021
MBA - Health Care Management
Colorado Technical University
Colorado Springs, CO02.2015
Skills
- Skills & Training
- Micro Call Center Management
- Staff Training
- Call Management Systems,
- PeopleSoft and Microsoft Office
- Healthcare Management Degree
- Medical Claims Processor
- Cash Office Manager
- Notary/Loan Signing Agent,
- Credit Card Customer Service
- Application Reviews
- Payment Schedule Computation
Timeline
Notary Public/Certified Loan Signing Agent
Articulate Notary Services, LLC
02.2021 - Current
Independent Business Owner
Arise
01.2013 - Current
Customer Service Representative, • Virtual Receptionist, Product Specialist
West/Alorica
01.2006 - 01.2016
Customer Service Representative
BabytoBee.com
01.2006 - 01.2009
Application Processor
Progressive Insurance
01.2000 - 01.2003
Customer Service Representative
01.1998 - 01.2001
Customer Service/Credit Specialist
QVC Network, INC
12.1990 - 06.1996
Loaning Signing Agent - Loan Signing
National Notary Association
Notary Public - Notary
Aaron Notary
MBA - Health Care Management
Colorado Technical University
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