Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Andrews-Brown

Notary/Loan Signing Agent
Ocala,FL

Summary

Motivated individual who combines business development skills with customer care expertise to propel companies to new levels. Over 20 years of Customer Service experience with Exceptional, organizational, interpersonal, and communication skills. Proud Business Owner of Brown's Enterprise Service A solid track record of experience and success in … PROBLEM SOLVING, LEADERSHIP AND HEALTHCARE MANAGEMENT … Resourceful decision maker who views challenge as opportunity; respected for integrity and work ethic. Reputation for excellence and willingness to initiate and successfully deliver quality improvement processes. Unique ability to work cooperatively with other Managers, coworkers and cross divisional leadership.

Overview

35
35
years of professional experience

Work History

Notary Public/Certified Loan Signing Agent

Articulate Notary Services, LLC
Ocala , FL
2021.02 - Current
  • Interacted with clients to prepare the necessary documentation.
  • Certify and notarize financial and legal documents related to loan documents.
  • Print loan documents, meet signer and notarize their signature, and quickly return documents for processing.
  • Checked documents and identifying credentials for all parties
  • Supported timely and accurate administrative task completion
  • Maintained a comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying the authenticity
  • Updated journal with names and dates for permanent record
  • Administered oath to document signers to obtain affirmation of truth

Independent Business Owner

Arise
Ocala , Florida
2013.01 - Current
  • Managing a Micro call center
  • Training of new hires in various software applications used by the company
  • Ensure CSR is within guidelines of metrics and adheres to staffing needs
  • Interviewing and selection of CSR, Associates, and Sales Representatives
  • One-on-One Project Training
  • Payroll preparation & submission
  • Coordinated all aspects of corporate meetings and incentives
  • Customer Service - Technical Support
  • Inbound and Outbound customer service verifying customer and product information
  • Ensured compliance to call center guidelines and project Protocols
  • Offer Customers Special Offers Available
  • Policy Adjustments for CSR and Customers
  • Answer questions regarding any billing issues
  • Processed payments for consumer orders and account billing
  • Remote troubleshooting for consumers pertaining to Cell phones, Television, cable boxes, and computers

Customer Service Representative, • Virtual Receptionist, Product Specialist

West/Alorica
Ocala , Florida
2006.01 - 2016.01
  • Provided primary customer support to internal and external customers

  • Answer Multi-Line phones
  • Billing and Collection Specialist
  • Processed payments for consumer orders and account billing
  • Upsells and Cross Offers

Customer Service Representative

BabytoBee.com
Ocala , FL
2006.01 - 2009.01
  • Outbound Customer Service from home
  • Verifying customer information
  • Offer Customers Special Offers Available
  • Data Entry from home
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Application Processor

Progressive Insurance
Riverview , FL
2000.01 - 2003.01
  • Verifying application information for new policies
  • Match vehicle information with customer information
  • Preparing quotes for Agents

Customer Service Representative

1998.01 - 2001.01
  • Policy Adjustments for Agents and Customers
  • Answer questions regarding any billing issues
  • Processed payments for policy holders

Customer Service/Credit Specialist

QVC Network, INC
Chesapeake , VA
1990.12 - 1996.06
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Described product highlights and benefits to help guide purchasing decisions.

Education

Loaning Signing Agent - Loan Signing

National Notary Association
Chatsworth, CA
04.2022

Notary Public - Notary

Aaron Notary
Miami, FL
02.2021

MBA - Health Care Management

Colorado Technical University
Colorado Springs, CO
02.2015

Skills

  • Skills & Training
  • Micro Call Center Management
  • Staff Training
  • Call Management Systems,
  • PeopleSoft and Microsoft Office
  • Healthcare Management Degree
  • Medical Claims Processor
  • Cash Office Manager
  • Notary/Loan Signing Agent,
  • Credit Card Customer Service
  • Application Reviews
  • Payment Schedule Computation

Timeline

Notary Public/Certified Loan Signing Agent

Articulate Notary Services, LLC
2021.02 - Current

Independent Business Owner

Arise
2013.01 - Current

Customer Service Representative, • Virtual Receptionist, Product Specialist

West/Alorica
2006.01 - 2016.01

Customer Service Representative

BabytoBee.com
2006.01 - 2009.01

Application Processor

Progressive Insurance
2000.01 - 2003.01

Customer Service Representative

1998.01 - 2001.01

Customer Service/Credit Specialist

QVC Network, INC
1990.12 - 1996.06

Loaning Signing Agent - Loan Signing

National Notary Association

Notary Public - Notary

Aaron Notary

MBA - Health Care Management

Colorado Technical University
Samantha Andrews-BrownNotary/Loan Signing Agent