Samantha Andrews-Brown
Ocala,FL
Summary
Motivated individual who combines business development skills with customer care expertise to propel companies to new levels. Over 20 years of Customer Service experience with Exceptional, organizational, interpersonal, and communication skills. Proud Business Owner of Brown's Enterprise Service A solid track record of experience and success in … PROBLEM SOLVING, LEADERSHIP AND HEALTHCARE MANAGEMENT … Resourceful decision maker who views challenge as opportunity; respected for integrity and work ethic. Reputation for excellence and willingness to initiate and successfully deliver quality improvement processes. Unique ability to work cooperatively with other Managers, coworkers and cross divisional leadership.
Overview
33
33
years of professional experience
Work History
Notary Public/Certified Loan Signing Agent
Articulate Notary Services, LLC
02.2021 - Current
- Interacted with clients with documents.
- Certify and notarize financial and legal documents related to loan documents.
- Print loan documents, meet signers and notarize their signatures, and quickly return documents for processing.
- Checked documents and identifying credentials for all parties
- Supported timely and accurate administrative task completion
- Maintained a comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying the authenticity
- Updated journal with names and dates for permanent record
- Administered oath to document signers to obtain affirmation of truth
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance
- Set up and managed appointments for client notary services
Independent Business Owner
Arise
01.2013 - Current
- Managing a Micro call center
- Training of new hires in various software applications used by the company
- Ensure CSR is within guidelines of metrics and adheres to staffing needs
- Interviewing and selection of CSR, Associates, and Sales Representatives
- One-on-One Project Training
- Payroll preparation & submission
- Coordinated all aspects of corporate meetings and incentives
- Customer Service - Technical Support
- Inbound and Outbound customer service verifying customer and product information
- Ensured compliance to call center guidelines and project Protocols
- Offer Customers Special Offers Available
- Policy Adjustments for CSR and Customers
- Answer questions regarding any billing issues
- Processed payments for consumer orders and account billing
- Remote troubleshooting for consumers pertaining to Cell phones, Television, cable boxes, and computers
- Handled healthcare calls
Healthcare Specialist
Teladoc Group
06.2021 - 03.2022
- Followed all company policies and procedures to deliver quality work.
- Gathered information, assessed and fulfilled callers' needs, and educated them on important policies and procedures.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into the medical record system.
- Manage patient registration process, confirming data accuracy and completeness.
- Schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Took co-payments and compiled daily financial records.
- Supported accounts receivable operations within assigned functions.
- Investigated insurance claims denials and appeals.
- Managed and updated health records,
Healthcare Customer Service Representative
MDLIVE
04.2020 - 04.2021
- Maintained confidential patient, employee, and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs, and educated them on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Identified, analyzed, and researched systemic issues and made recommendations for resolution.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into the medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Schedule appointments.
Customer Service Representative, • Virtual Receptionist, Product Specialist
West/Alorica
01.2006 - 01.2016
- Provided primary customer support to internal and external customers
- Answer Multi-Line phones
- Billing and Collection Specialist
- Processed payments for consumer orders and account billing
- Upsells and Cross Offers
Customer Service Representative
BabytoBee.com
01.2006 - 01.2009
- Outbound Customer Service from home
- Verifying customer information
- Offer Customers Special Offers Available
- Data Entry from home
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Application Processor
Progressive Insurance
01.2000 - 01.2003
- Verifying application information for new policies
- Match vehicle information with customer information
- Preparing quotes for Agents
- Used computer software to store and retrieve data
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
- Managed and organized documents for data entry tasks
- Evaluated source documents to locate needed information
- Compared transcribed data with source documents to detect and correct errors
Customer Service Representative
01.1998 - 01.2001
- Policy Adjustments for Agents and Customers
- Answer questions regarding any billing issues
- Processed payments for policy holders
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Responded proactively and positively to rapid change
- Promptly responded to inquiries and requests from prospective customers
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Increased efficiency and team productivity by promoting operational best practices
Customer Service/Credit Specialist
QVC Network, INC
12.1990 - 06.1996
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Described product highlights and benefits to help guide purchasing decisions.
Mailroom Clerk
Optima
Education
Loaning Signing Agent - Loan Signing
National Notary Association
Chatsworth, CA04.2022
Notary Public - Notary
Aaron Notary
Miami, FL02.2021
MBA - Health Care Management
Colorado Technical University
Colorado Springs, CO02.2015
Skills
- Skills & Training
- Micro Call Center Management
- Staff Training
- Call Management Systems,
- PeopleSoft and Microsoft Office
- Healthcare Management Degree
- Medical Claims Processor
- Cash Office Manager
- Notary/Loan Signing Agent,
- Credit Card Customer Service
- Application Reviews
- Payment Schedule Computation
- Court Procedures
- Documentation Skills
Timeline
Healthcare Specialist
Teladoc Group
06.2021 - 03.2022
Notary Public/Certified Loan Signing Agent
Articulate Notary Services, LLC
02.2021 - Current
Healthcare Customer Service Representative
MDLIVE
04.2020 - 04.2021
Independent Business Owner
Arise
01.2013 - Current
Customer Service Representative, • Virtual Receptionist, Product Specialist
West/Alorica
01.2006 - 01.2016
Customer Service Representative
BabytoBee.com
01.2006 - 01.2009
Application Processor
Progressive Insurance
01.2000 - 01.2003
Customer Service Representative
01.1998 - 01.2001
Customer Service/Credit Specialist
QVC Network, INC
12.1990 - 06.1996
Mailroom Clerk
Optima
Loaning Signing Agent - Loan Signing
National Notary Association
Notary Public - Notary
Aaron Notary
MBA - Health Care Management
Colorado Technical University
Similar Profiles
Samantha Andrews-BrownSamantha Andrews-Brown
Notary Public/Certified Loan Signing Agent at Articulate Notary Services, LLCNotary Public/Certified Loan Signing Agent at Articulate Notary Services, LLC
Marsha CoyeMarsha Coye
Notary Signing Agent at JSF Notary Signature Services LLCNotary Signing Agent at JSF Notary Signature Services LLC
RENEA S STORYRENEA S STORY
CEO at Renea's Notary & Signing Services LLC.CEO at Renea's Notary & Signing Services LLC.