Samantha Aragon
Costa Mesa,CA
Summary
Dedicated Server with extensive experience in delivering outstanding customer service in fast-paced settings. Proven ability to manage multiple tables while coordinating with kitchen staff to enhance operational efficiency and guest satisfaction. Strong multitasking skills and meticulous attention to detail contribute to a seamless dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Longhorn Steakhouse
La Quinta, CA
12.2023 - 04.2025
- Managed multiple tables simultaneously while maintaining high service quality.
- Served food and beverages promptly, prioritizing customer needs.
- Utilized POS system for order placement, bill management, and complimentary items.
- Collaborated with team members during busy shifts to enhance workflow efficiency.
- Developed strong relationships with regular customers to foster loyalty.
- Executed opening and closing duties, ensuring dining area readiness for service transitions.
- Bussed and reset tables regularly to maintain cleanliness in dining areas.
- Addressed customer complaints professionally, ensuring prompt resolution.
Server Trainer
Longhorn Steakhouse
La Quinta , CA
01.2024 - 04.2025
- Mentored new hires, accelerating transition to productive team members.
- Trained team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated expertise in food and beverage service standards to guide new servers.
- Monitored server performance, providing ongoing support during training.
- Fostered positive relationships with trainees to facilitate effective learning outcomes.
Bartender
Longhorn Steakhouse
La Quinta , CA
09.2024 - 04.2025
- Managed cash handling duties, ensuring accurate end-of-shift accounting.
- Served high customer volumes while adhering to state alcohol service laws.
- Performed opening and closing duties, including sales report printing and cash drawer preparation.
- Educated customers on beverage options, providing tailored recommendations based on preferences.
- Efficiently opened or closed bar operations following established procedures.
- Followed protocols for preventing excessive guest intoxication to maintain safety.
Restaurant Hostess
Texas Roadhouse
Indio , CA
09.2023 - 03.2024
- Greeted and escorted guests to assigned tables with a welcoming demeanor.
- Trained new hosts, receiving special recognition for outstanding performance.
- Resolved guest complaints promptly, escalating issues to management as necessary.
- Answered phone calls courteously, informing guests of seating options and wait times.
- Presented menus to guests while ensuring availability of fresh bread, napkins, and silverware.
- Coordinated with kitchen and management to maintain accurate wait time quotes.
Culinary Lead
CAVA
Costa Mesa, CA
10.2021 - 07.2023
- Oversaw daily operations to ensure efficient store functionality and safety for customers and employees.
- Managed cash control processes alongside opening and closing procedures.
- Resolved customer complaints promptly, enhancing relationships with guests.
- Assisted in various roles including preparation, grilling, dishwashing, and serving guests.
- Cultivated strong relationships among team members to promote a positive work environment.
Education
Diagnostic Medical Sonography
Orange Coast College
Costa Mesa, CASkills
- Multitasking ability
- Customer service
- Dependability
- Team collaboration
- Menu knowledge
- Team training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Server Trainer, Longhorn Steakhouse
Timeline
Bartender
Longhorn Steakhouse
09.2024 - 04.2025
Server Trainer
Longhorn Steakhouse
01.2024 - 04.2025
Server
Longhorn Steakhouse
12.2023 - 04.2025
Restaurant Hostess
Texas Roadhouse
09.2023 - 03.2024
Culinary Lead
CAVA
10.2021 - 07.2023
Diagnostic Medical Sonography
Orange Coast College
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