Samantha Aranzamendi
Newark
Summary
Dynamic and results-driven professional with extensive experience at Skyline Gourmet, excelling in customer relationship management and cash handling accuracy. Proven ability to enhance guest experiences through effective problem resolution and team collaboration, consistently fostering positive connections and driving sales growth in fast-paced environments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Waitress/Head Cashier
skyline gourmet
Lyndhurst
06.2024 - 10.2024
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted with menu recommendations and answered customer inquiries.
- Took accurate food and drink orders using point-of-sale system.
- Maintained cleanliness and organization of dining area and tables.
- Processed payments efficiently and handled cash transactions securely.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Organized take-out orders efficiently according to customer requests.
- Replenished beverages when necessary.
- Performed basic math calculations when computing bills for customers' meals.
- Enforced safety guidelines for employees and patrons of the restaurant.
Beauty Advisor
Ulta
Kearny
11.2023 - 06.2024
- Assisted customers with product selection and beauty consultations.
- Maintained cleanliness and organization of the sales floor and display areas.
- Demonstrated makeup techniques and provided application tips to clients.
- Educated customers about product ingredients and benefits for informed purchases.
- Collaborated with team members to create promotional displays and events.
- Engaged in ongoing training to stay updated on beauty trends and products.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Created a positive shopping experience for each customer through effective communication skills.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Finalized purchases and processed payments.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Recommended merchandise based on expert product knowledge and client preferences.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Administered special promotions such as discounts or loyalty rewards programs.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Answered store and merchandise questions and led customers to wanted items.
Education
High School Diploma -
North 13th Vocational
Newark, NJ06-2011
Skills
- Customer relationship management
- Cash handling accuracy
- Team collaboration
- Problem resolution
- Answer telephones
- Customer service
- Service prioritization
- Attention to detail
- Guest relations
- Complaint resolution
- Hospitality and accommodation
- Decision-making
- Adaptability to trends
- Patient scheduling
- Data entry
- Organizational skills
- Time management abilities
Languages
English
Full Professional
Spanish
Elementary
References
References available upon request.
Timeline
Waitress/Head Cashier
skyline gourmet
06.2024 - 10.2024
Beauty Advisor
Ulta
11.2023 - 06.2024
High School Diploma -
North 13th Vocational
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