Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samantha Arellano

Yonkers

Summary

Highly motivated employee with a desire to take on new challenges and expand my knowledge in technology. A customer-focused Sales Associate with over 5 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Devoted to giving a memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

5
5
years of professional experience

Work History

Specialist

Apple
08.2023 - Current
  • Incorporated technology to identify and resolve problems best to my knowledge while on-point.
  • Provided technical support services to customers to the best of my abilities. If not, then I directed them to a coworker who could help the customer resolve their problem.
  • Assisted technicians in translating for Spanish speaking customers.
  • Provided excellent customer service by greeting every customer, offering assistance in finding requested items and offering other products to best match their needs
  • Showed versatility in the fast-paced launch of a new device.
  • Developed trusting relationships with customers by making personal connections.
  • Helped customers set up their new devices and apply for free classes offered by Apple to get to know their new devices.
  • Operated Easypay system to make purchases in store and online.
  • Sought out business owners in order to create business accounts.

Server

Texas De Brazil
03.2022 - 08.2023
  • Gained experience in a fine dining restaurant
  • Gained additional knowledge in cocktails, liquors and wines.
  • Handled cash and credit card payments.
  • Offered the best customer service experience for everyone.
  • Trained new employees to perform duties.
  • Accommodated large parties.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Brand Ambassador

Aerie by American Eagle
08.2019 - 02.2019
  • Greet customers and let them know the sales of the day
  • Work in the fitting room
  • Work the register
  • Help our customers if they need a specific size or item
  • Do returns and exchanges
  • Work the stockroom and floorset changes
  • Keep my area as neat as possible while helping customers during a hectic day.

Education

HS Diploma -

The High School for Enterprise, Business & Technology
Brooklyn, NY
06.2016

Skills

  • Proficiency with computers & experience with Microsoft Word and PowerPoint
  • Troubleshooting and Diagnostics
  • Fast learner
  • Product Knowledge
  • Fluent in English & Spanish
  • Highly motivated & always active
  • Problem solver
  • Good at taking charge in case of emergency, including acting calm under certain situations
  • Team player
  • Serving experience in the restaurant industry
  • Customer service experience
  • Flexible Schedule

References

Saskia Eustace, General Manager of Texas de Brazil, 1 Ridge Hill Blvd. Yonkers, NY 10710 (914) 768-4623
Austin Dellaposta, Manager of Carrabba's Italian Grill, 11450 Midlothian Turnpike, Richmond, VA, 23235, (804) 794-1771

Timeline

Specialist

Apple
08.2023 - Current

Server

Texas De Brazil
03.2022 - 08.2023

Brand Ambassador

Aerie by American Eagle
08.2019 - 02.2019

HS Diploma -

The High School for Enterprise, Business & Technology

Similar Profiles

CREATE PROFILE
Samantha Arellano