Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Arena

Keansburg,NJ

Summary

I bring 6 years of professional experience in customer service and administration, highlighting strong creative and analytical skills. As a team player, I am known for my meticulous attention to detail. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced work environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Boys and Girls Club
Long Branch, New Jersey
03.2024 - Current
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed database systems containing customer contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Inventoried and ordered supplies for office.
  • Responded effectively to sensitive inquiries or complaints.

Team Leader Manager

Panera Bread
Hazlet, New Jersey
10.2023 - Current
  • Assigned and monitored daily tasks for team members.
  • Provided guidance, coaching, and feedback to team members.
  • Implemented new processes and procedures as needed.
  • Created and maintained a positive work environment for employees.
  • Maintained records of employee performance reviews.
  • Resolved conflicts between team members in a timely manner.
  • Ensured compliance with company policies and regulations.
  • Recruited, trained, and supervised new staff members.
  • Conducted regular performance appraisals for all team members.
  • Participated in budgeting activities to maximize resources.
  • Identified areas where teams could improve their skillset.
  • Monitored customer service standards across the organization.
  • Oversaw daily workloads and workflow for smooth operations.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Partnered with upper management and HR to identify effective resolutions for employee relations issues.
  • Led regular team meetings to communicate current business trends and relevant updates.

Patient Observer

Jersey Shore University Medical Center
Neptune, NJ
03.2023 - 08.2024
  • Provided emotional support for patients and their families during stressful situations.
  • Observed behavior patterns for changes that may indicate a potential problem or concern for the patient's health status.
  • Reported any unusual behaviors or conditions to the supervisor or physician on duty.
  • Responded promptly to emergency situations by calling 911 when needed.
  • Intervened in potentially dangerous situations involving patients who were confused or agitated.
  • Answered call lights promptly and attended to requested needs quickly.
  • Participated in quality improvement initiatives related to patient care processes.
  • Provided companionship through conversation and activities appropriate for the patient's condition.
  • Reviewed patient consent documentation and conducted observations.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Maintained accurate records of observations, including times, symptoms and treatments.

Manager

Dunkin Donuts & Baskin Robbins
Neptune, New Jersey
01.2022 - 11.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Organized special events such as conferences or training sessions for employees.

Education

High School Diploma -

Neptune High School
Neptune City, NJ
06-2022

Some College (No Degree) - Nursing

Ocean County College
Toms River, NJ

Skills

  • Digital Archiving
  • Data Entry
  • Office Administration
  • Invoice Processing
  • Spreadsheet Management
  • Appointment Scheduling
  • Cash Handling
  • Food Service
  • Barista Experience
  • Shift Management
  • POS(Point of Sale)
  • Store Management Experience
  • Administrative Experience
  • File Organization
  • Documentation And Reporting
  • Professional Communication
  • Multitasking and prioritization
  • Office Management
  • Strategic Planning
  • Filing and data archiving
  • Scheduling and calendar management
  • Meticulous attention to detail
  • Understands grammar
  • Critical Thinking
  • Spreadsheets
  • Data Collection
  • Customer Service
  • New Hire Training
  • Training and coaching
  • Excellent time management skills
  • Expertise in sales
  • Skilled multi-tasker
  • Time Management

Certification

  • Cpr Certified

Timeline

Administrative Assistant

Boys and Girls Club
03.2024 - Current

Team Leader Manager

Panera Bread
10.2023 - Current

Patient Observer

Jersey Shore University Medical Center
03.2023 - 08.2024

Manager

Dunkin Donuts & Baskin Robbins
01.2022 - 11.2023

High School Diploma -

Neptune High School

Some College (No Degree) - Nursing

Ocean County College

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Samantha Arena