Samantha Arroyo
Human Resources
Orange Park,FL
Summary
Strategic Human Resources Leader experienced in driving organizational performance and employee engagement within healthcare and nonprofit sectors. Influenced senior leaders and led organizational change through effective resolution of complex employee relations matters and alignment of people strategies with business objectives. Developed and implemented enterprise HR initiatives that strengthened leadership capability, improved retention, and fostered positive workplace cultures.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Human Resources Business Partner
Brooks Rehabilitation
10.2022 - Current
- Strategic HR partner supporting Home Health, Custom Care, Finance, Payroll, Community Engagement, and Support Services.
- Serve as trusted advisor to executive and operational leaders on workforce strategy, organizational effectiveness, employee relations, and leadership coaching.
- Partner with leadership to analyze turnover trends and workforce metrics to improve engagement and retention.
- Lead complex employee relations investigations involving performance management, ADA, FMLA, compliance, workplace conduct, and policy interpretation.
- Developed onboarding resources, HR toolkits, Stay Interviews, Pulse Survey action plans, and HR Roundtables to enhance manager effectiveness.
- Partnered with leadership to analyze turnover trends and workforce metrics, identifying actionable insights to improve engagement and retention.
- Supported Oracle and Paycom implementation and onboarding redesign, streamlining HR processes for greater efficiency.
- Collaborate across Talent Acquisition, Payroll, Benefits, Learning & Development, and operations to deliver integrated HR solutions.
Human Resources Generalist
NEEDS Center
07.2022 - 10.2022
- Managed employee relations, benefits, workers' compensation, leave administration, onboarding, and compliance to ensure a supportive work environment.
- Coached leaders and conducted workplace investigations to resolve conflicts and promote a positive workplace culture.
- Developed and implemented employee onboarding processes to enhance retention and engagement.
- Administered benefits programs, ensuring compliance with regulations and employee satisfaction.
- Facilitated conflict resolution sessions, promoting a collaborative workplace culture.
Talent Acquisition Manager / HR Generalist
Borland Groover
06.2021 - 05.2022
- Led full-cycle recruitment for clinical and non-clinical positions.
- Developed employee referral and recruiting partnership programs to enhance talent sourcing.
- Partnered on compensation recommendations and workforce planning to align talent acquisition with organizational goals.
- Implemented recruiting process improvements and reported metrics to track effectiveness and inform strategy.
Director of Human Resources & Operations
Women's Center of Jacksonville
06.2013 - 03.2021
- Directed HR, operations, compliance, facilities, talent acquisition, benefits, and performance management to align with organizational goals.
- Led implementation of HRIS and payroll platform, enhancing data accuracy and streamlining payroll processes.
- Developed HR policies, employee engagement initiatives, onboarding, and retention strategies.
- Developed HR policies, employee engagement initiatives, and onboarding strategies to improve retention and employee satisfaction.
- Led implementation of a new HRIS and payroll platform.
Education
Associate of Science - Accounting
Florida State College at Jacksonville
JacksonvilleSkills
- HR partnership
- Employee Relations
- Org development
- Talent Management
- Succession Planning
- Leadership training
- Organizational Development
- Leadership Development
- Performance Management
- Employee Engagement
- Performance evaluation
- Workforce Analytics
- Workforce analysis
- Employment Law
- ADA
- FMLA
- EEO
- Compensation
- Policy Development
- Policy creation
- Corporate HR Strategy
- HR analytics
- Employee engagement management
- Leadership coaching
- People analytics
- Talent succession
Accomplishments
- Led HR strategy supporting 800+ employees across multiple healthcare business units.
- Coached 40+ directors and managers on employee relations, performance management, and organizational effectiveness.
- Led 100+ complex employee relations investigations while minimizing organizational risk.
- Implemented Stay Interviews and engagement initiatives that improved leadership accountability and employee experience.
- Designed manager onboarding curriculum adopted across multiple departments.
- Partnered and led on HRIS implementations.
- Developed workforce analytics and turnover dashboards used to inform retention strategies.
- Served as strategic advisor during organizational restructuring and workforce planning initiatives.
Certification
- Professional in Human Resources (PHR)
- HR Certification Institute (HRCI)
Timeline
Human Resources Business Partner
Brooks Rehabilitation
10.2022 - Current
Human Resources Generalist
NEEDS Center
07.2022 - 10.2022
Talent Acquisition Manager / HR Generalist
Borland Groover
06.2021 - 05.2022
Director of Human Resources & Operations
Women's Center of Jacksonville
06.2013 - 03.2021
Associate of Science - Accounting
Florida State College at Jacksonville