Samantha Assael
Wilmington,DE
Summary
Driven and determined young professional in a world that is sustained by the fruits of the working class. Professional background spanning across multiple avenues of hospitality and customer service with an educational background in economics and accounting.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Wilmington Country Club
02.2025 - Current
- Serving members of the club and their families during lunch and dinner services
- Protecting and enhancing the club’s legacy by maintaining a level of service that is consistent, reliable, and keeps our members coming back to the club on a frequent basis
- Elevating the club experience by anticipating members' needs proactively throughout their visit and cultivating warm relationships
- Utilized communication practices with kitchen staff to deliver member meals in timely manner.
Restaurant Server
Kid Shelleen’s
10.2024 - 02.2025
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Serving food and alcohol to parties of up to 30 people at both lunch and dinnertime
- Stayed up-to-date on menu changes to help customers make food choices.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and complete other forms of side work.
Restaurant Server
Cajun Queen
08.2023 - 09.2024
- Cultivated warm relationships with regular customers
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations
- Greeted new customers, discussed specials, and took orders for tables ranging from 2 people to up to 50
- Occasionally worked shifts as a food runner
Restaurant Server
Midwood Smokehouse
03.2024 - 09.2024
- Cultivated warm relationships with regular customers
- Bussed and reset tables to keep dining room and work areas clean
- Elevated the guest experience by anticipating their needs proactively throughout their visit
- Promoted a safe working environment by adhering to food safety standards and best practices
- Serving parties of up to 30 people
Restaurant Server and Bartender
Tega Cay Tavern
02.2023 - 05.2023
- Serving food and alcohol to tables of up to 10 people at lunch and dinnertime
- Bussing tables and seating, both big and small parties
- Tending the bar when needed and helping with to-go orders
Digital Marketing Specialist
Townsquare Interactive
05.2022 - 12.2022
- Boosted brand awareness by establishing strong web and social media presence
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans
- Optimized social media channels and web pages to improve SEO and usability
- Objection-handled volatile situations with clients
- Implemented new strategies to improve click-through rates and conversion.
Customer Service Representative
Change Healthcare LLC
10.2018 - 04.2022
- Helped provide crisis aid during the coronavirus pandemic
- Answered client telephone calls promptly to avoid on-hold wait times
- Assisted with getting insurance claims to go through successfully when prior to the call, the claim would be stuck
- Offered advice to clients, paying attention to special needs or wants
- Exhibited high energy and professionalism when dealing with clients and staff
- Responded proactively and positively to rapid change
Front Desk Clerk
Fairfield By Marriott
01.2018 - 09.2018
- Collected room deposits, fees, and payments.
- Helped guests book reservations over the phone and answered any follow-up questions about lodging.
- Greeted visitors and guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Checked rooms each morning alongside the housekeeping department to ensure every room was ready to be checked into again, up to par with customer expectations.
- Coordinated with vendors for repair and maintenance of hotel.
Education
Economics
University of North Carolina At Asheville
Asheville, NC05-2019
High School Diploma -
Charlotte Catholic High School
Charlotte, NC06-2015
Skills
- Adaptability and flexibility
- Multi-faceted customer service skills
- Problem-solving
- Clear communication
- Relationship building
- Upselling skills
- Accuracy and attention to detail
- Excellent phone etiquette
- Cash counting
- Data inputting
- Customer relationship management
Timeline
Restaurant Server
Wilmington Country Club
02.2025 - Current
Restaurant Server
Kid Shelleen’s
10.2024 - 02.2025
Restaurant Server
Midwood Smokehouse
03.2024 - 09.2024
Restaurant Server
Cajun Queen
08.2023 - 09.2024
Restaurant Server and Bartender
Tega Cay Tavern
02.2023 - 05.2023
Digital Marketing Specialist
Townsquare Interactive
05.2022 - 12.2022
Customer Service Representative
Change Healthcare LLC
10.2018 - 04.2022
Front Desk Clerk
Fairfield By Marriott
01.2018 - 09.2018
Economics
University of North Carolina At Asheville
High School Diploma -
Charlotte Catholic High School
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