Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Assini

Pine Island,NY

Summary

Dynamic Certified Medical Assistant with a proven track record at Monroe Pediatrics, adept in HIPAA Compliance and delivering compassionate patient-focused care. Excelled in enhancing patient satisfaction and streamlining processes, achieving high customer ratings by exceeding expectations. Skilled in medical office management and fostering positive patient experiences, I'm a reliable team player committed to excellence in healthcare.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Monroe Pediatrics
12.2022 - 08.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Service Advisor

Johnston’s Subaru
05.2022 - 12.2022
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Certified Medical Assistant

Advocare Vernon Pediatric & Family Care
10.2020 - 05.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Education

Regents -

S.S Seward Institute
Florida
06.2016

CCMA - Allied Health

Orange Ulster CTEC
Goshen, NY
06.2016

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Specimens collection and processing
  • Patient Scheduling
  • Electronic Health Records
  • Vital Sign Monitoring
  • Patient documentation
  • Payment Collection
  • Customer Service
  • Direct Patient Care
  • Immunization Administration
  • Reliable team player
  • Data Entry
  • Compassionate
  • Patient-focused care
  • Appointment Setting
  • Insurance Verification
  • Medical office administration
  • Companionship and emotional support
  • Medical Office Management
  • Electronic Charting

Certification

CCMA

Timeline

Certified Medical Assistant

Monroe Pediatrics
12.2022 - 08.2024

Service Advisor

Johnston’s Subaru
05.2022 - 12.2022

Certified Medical Assistant

Advocare Vernon Pediatric & Family Care
10.2020 - 05.2022

Regents -

S.S Seward Institute

CCMA - Allied Health

Orange Ulster CTEC

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Samantha Assini