Samantha Augustine
Leander,TX
Summary
Intelligence Analysis Experience:
Proven track record as an Intelligence Analyst leveraging a strong foundation in data analysis and cross-functional collaboration. Experienced in preparing comprehensive threat assessment reports to inform executive decision-making, optimize operational improvements, and mentor junior analysts.
Retail Leadership & Operations Experience:
Success as a Brand Representative Lead managing high-volume retail operations, asset protection, and team alignment. Adept at executing full floor sets and strategic visual changes to drive store presentation, while swiftly resolving customer issues and mentoring team members to foster collaboration.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Intelligence Analyst
United States Air Force Reserve
San Antonio, Texas
02.2023 - Current
- Conducted thorough analysis of intelligence data to identify trends and potential threats.
- Developed analytical reports that guided leadership in assessing threats and enhancing operational readiness.
- Collaborated with cross-functional teams to compile intelligence reports that supported decision-making processes.
- Prepared comprehensive reports, presentations, maps, and charts based on intelligence research and analysis.
- Utilized advanced analytical tools to enhance data interpretation and visualization.
- Presented findings at briefings to over 100 personnel, clarifying complex intelligence issues.
- Mentored four junior analysts in research methodologies, boosting team performance.
Courier
Doordash Inc.
02.2020 - 03.2023
- Planned optimal routes, reducing delays and enhancing time efficiency.
- Managed timely pickups and drop-offs, contributing to high customer satisfaction and reliable service.
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Provided goods and services to customers on time and in superb condition.
- Cultivated professional relationships with clients to ensure exceptional customer service.
- Communicated with customers to keep them informed on their order.
- Resolved customer needs and adjustments to orders.
Supply Technician I & II
Baylor Scott & White Medical Center
10.2021 - 11.2024
- Quick, consistent, and precise ordering and delivery of supplies and medications to multiple clinics, encompassing 25 departments.
- Examined and validated packing lists against purchase orders to ensure accuracy and compliance.
- Received incoming shipments of supplies, instruments, printed materials, and equipment. Delivered to respective facilities.
- Performed all Supply Chain Tech I duties.
- Checked supplies for the condition of the products, correct expiration dates, quantities, Lawson numbers, and size of the items.
- Accurately tracked supply data (backorders, manufacturer numbers, expiration dates, product recalls, lot numbers, etc.)
- Resolved supply chain issues promptly, maintaining operational continuity across departments.
- Managed the creation of new department stock rooms at multiple locations.
- Developed training program for new employees to enhance onboarding and integrate them into clinic operations.
Customer Service Representative
H-E-B Plus
01.2020 - 09.2021
- Delivered exceptional customer service by addressing inquiries, locating products, and guiding customers through the store experience.
- Resolved customer inquiries and issues promptly, contributing to a positive shopping environment.
- Prioritized customer needs through attentive support, enhancing overall satisfaction.
- Responded swiftly to changes in store operations, ensuring smooth workflow.
- Strong ability to perform in a fast-paced, stressful environment while remaining detail-oriented.
Lead Brand Representative
Abercrombie & Fitch
Austin, Texas
12.2018 - 11.2020
- Led team to enhance brand visibility through engaging customer interactions.
- Managed inventory to ensure product availability and adherence to presentation standards.
- Implemented visual merchandising guidelines to maintain store aesthetics and appeal.
- Ensured timely completion of floor redesigns, enhancing overall store appearance.
- Facilitated team communications to boost client satisfaction and promote cohesion.
- Resolved customer issues swiftly, improving overall experience.
- Processed transactions accurately to ensure smooth operational flow.
- Implemented asset protection measures that reduced shrinkage significantly.
Education
High School Diploma -
Leander High School
Leander, TX07-2019
Associate of Applied Science - Intelligence Studies And Technology
Community College of The Air Force
Montgomery, AL08-2026
Skills
- Material handling and safety
- Visual organization techniques
- Inventory management
- Attention to detail
- Organizational skills
- Dependability
- Team collaboration
- Risk assessment
Certification
- CPR/AED Certified
Timeline
Intelligence Analyst
United States Air Force Reserve
02.2023 - Current
Supply Technician I & II
Baylor Scott & White Medical Center
10.2021 - 11.2024
Courier
Doordash Inc.
02.2020 - 03.2023
Customer Service Representative
H-E-B Plus
01.2020 - 09.2021
Lead Brand Representative
Abercrombie & Fitch
12.2018 - 11.2020
High School Diploma -
Leander High School
Associate of Applied Science - Intelligence Studies And Technology
Community College of The Air Force