Samantha Austin
Charlotte,NC
Summary
Reliable, Hardworking and Enthusiastic assistant manager offers experience in front desk, supervising management and leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output.
Knowledge in multiple systems such as OnQ, Opera and PEP.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Omshera Hotel Group
Charlotte, NC
08.2022 - 08.2024
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Ensured that customer service standards were met or exceeded at all times.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Facilitated communication between departments to ensure seamless operations.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured compliance with company policies, procedures, and regulations.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Prepared weekly schedules for staff members based on their availability.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw payroll preparation and administration for staff.
- Handled chargebacks in a timely manner.
Professional House Cleaner
Brissette Cleaning LLC
Charlotte, NC
01.2015 - 01.2024
- Communicated with customers about requests for additional supplies or cleaning services.
- Interacted pleasantly with clients when performing daily duties.
- Worked with speed and efficiency to meet all job requirements.
- Changed bed sheets and pillow cases.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned sinks, mirrors, toilets and showers.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied trash cans and replaced liners.
- Swept and mopped all hard surfaces.
Education
Sun Valley High School
Monroe, NC12-2016
Skills
- Customer Retention
- Employee Scheduling
- Team leadership strength
- Business operations knowledge
- Workflow Coordination
- Training and development skill
Timeline
Assistant General Manager
Omshera Hotel Group
08.2022 - 08.2024
Professional House Cleaner
Brissette Cleaning LLC
01.2015 - 01.2024
Sun Valley High School
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