Samantha Azofeifa

• Managed and maintained the CEO’s calendar, including scheduling meetings, setting reminders, and coordinating personal and professional appointments.
• Drafted and responded to emails on behalf of the CEO, ensuring timely and professional communication.
• Created and maintained organized spreadsheets to track invoices and payment schedules, ensuring all payments were processed accurately and on time.
• Reached out to potential clients and businesses in need of signage, supporting business development efforts.
• Took detailed meeting notes and followed up on action items to support ongoing projects and priorities.
• Maintained a clean and organized email inbox for the CEO, sorting and prioritizing incoming communications.
• Handled personal tasks including daily lunch arrangements, coordinating weekend activities, making returns, and managing communication with personal contacts.
• Answered and directed incoming phone calls, providing a professional and welcoming point of contact for the business.
• Managed relationships with vendors and oversaw inventory levels for the warehouse, ensuring smooth day-to-day operations
• Develop and implement social media strategies
  Align with overall marketing and brand strategies
  Identify target audiences and key performance goals
• Content creation and scheduling
  Create engaging text, image, and video content for platforms like Instagram, Facebook, Twitter (X), LinkedIn, TikTok, etc.
  Plan and manage content calendars using scheduling tools (e.g., Hootsuite, Buffer, Later)
• Community engagement
  Monitor comments, messages, and mentions
  Respond to followers in a timely and professional manner
  Foster a positive community and encourage user interaction
• Analytics and reporting
  Track performance metrics (engagement, reach, traffic, conversions)
  Generate regular reports to assess effectiveness and ROI
  Adjust strategies based on data insights
• Collaboration with internal teams
  Work closely with marketing, design, product, and customer service teams
  Align content with campaigns, promotions, and product launches
• Trend monitoring and competitor analysis
  Stay up to date on social media trends, tools, and platform updates
  Conduct competitor research and adjust strategies accordingly
• Manage social media advertising
  Plan and execute paid social campaigns
  Monitor budgets, optimize ads, and report on performance
• Ensure brand consistency
  Uphold brand voice, style, and tone across all social channels
  Enforce social media guidelines and standards

• Managed appointments and optimized scheduling for specialists

• Answered phone inquiries and sold memberships effectively

• Educated guests on available packages and promotions

• Streamlined front desk operations to enhance guest experience

• Collaborated with team to maintain high service standards

• Ensured salon opened every weekday by 8:30 AM.

• Checked in guests and educated on products and memberships.

• Enhanced customer satisfaction through tailored consultations.

• Managed appointment scheduling and inventory control.

• Collaborated with team to maintain high operational standards.

• Greet and seat guests, ensuring a welcoming atmosphere.

• Design and maintain floor plans to optimize service efficiency.

• Verify accuracy of DoorDash orders, ensuring customer satisfaction.

• Manage waitlist and communicate with servers to enhance dining experience.

• Assist with training new staff on customer service protocol