Samantha Babiuk
Chandler,AZ
Summary
Experienced customer service professional with a strong background in hospitality, with a focus in luxury resort environments. Adept at anticipating guest needs, coordinating activities, and providing personalized recommendations. Ability to create and maintain interpersonal relationships with guests and in the workplace. Dedicated to delivering the highest level of service in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Resort Concierge
Fairmont Scottsdale Princess
10.2022 - Current
- Provided guests with personalized recommendations for local attractions, dining, and activities to enhance guest experience.
- Developed knowledge of resort amenities, and services to effectively promote on-property offerings.
- Maintained communication with housekeeping, and maintenance teams to address guest needs in a timely fashion.
- Collaborated with various departments resort wide to efficiently assist guests.
- Developed strong relationships with local restaurants and tour vendors.
- Maintained inventory levels of promotional materials such as brochures, maps, or event calendars to ensure availability for guest use at all times.
- Trained new team members on standard operating procedures within the role of Resort Concierge.
- Managed complex golf reservation inquiries by coordinating desired tee times with guests.
- Handled a high-volume level of tasks while maintaining 5-diamond standards.
- Acted as a primary point of contact for multiple guests to ensure pre-arrival needs were met.
- Organized transportation arrangements for guests to ensure seamless arrivals and departures from the resort.
- Document guest preferences and requests accordingly; allowing for personalized service during future visits.
- Provided exceptional customer service at all times, resulting in numerous positive reviews from satisfied guests.
Sales Associate
Bath & Body Works
05.2022 - 09.2022
- Greeted customers and assisted with product questions, selections, and current storewide sales.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Consistently met sales goals through proactive engagement with customers and upselling techniques.
- Assisted management with reviewing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Participated in marketing efforts to optimize product displays and promotions.
- Informed, and helped customers join reward programs.
Crew Member
American Way Smokehouse
10.2021 - 05.2022
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Adapted quickly during peak hours to ensure operational efficiency.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Handled register operations accurately, ensuring proper transaction processing.
- Answered menu questions effectively while offering personal recommendations.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Cohesively collaborated with team members to complete tasks and deliver orders in a timely manner.
Assistant Store Manager
Crumbl Cookies
12.2019 - 04.2020
- Completed out of state manager training program.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on operational processes, customer service requirements, and product standards.
- Led daily team meetings to discuss team performance, quality control, and task delegation for current shifts.
- Consistently demonstrated leadership qualities such as integrity, professionalism, and open communication.
- Maintained visual merchandising standards throughout the store to adhere to corporate standard, and create an appealing shopping environment.
- Executed successful store closing procedures, ensuring all tasks were completed accurately and on time.
- Enhanced employee performance through positive reinforcement and constructive feedback.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05-2018
Skills
- Interpersonal communication
- Adaptability and flexibility
- Problem-solving abilities
- Training and mentoring
- Customer service
- Resourcefulness
- Highly organized
- Detail-oriented
Timeline
Resort Concierge
Fairmont Scottsdale Princess
10.2022 - Current
Sales Associate
Bath & Body Works
05.2022 - 09.2022
Crew Member
American Way Smokehouse
10.2021 - 05.2022
Assistant Store Manager
Crumbl Cookies
12.2019 - 04.2020
Bachelor of Science - Communications
Arizona State University