Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Samantha Baeza

Fort Worth,TX

Summary

Warehouse Lead with extensive experience at Saddle Creek Logistics, specializing in team collaboration and workflow optimization. Demonstrated success in employee training and conflict resolution, resulting in enhanced operational efficiency. Proficient in equipment operation and safety compliance, contributing to a secure and productive work environment. Focused on continuous improvement and delivering high-quality service.

Overview

5
5
years of professional experience

Work History

Warehouse Lead

Saddle Creek Logistics
01.2022 - Current
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.

Customer Service Representative

Domino's Pizza
03.2020 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.

Education

Diamond Hill-Jarvis
Fort Worth, TX
06.2021

Skills

  • Management experience in supervision
  • Efficient time management
  • Customer service excellence
  • Order processing expertise
  • Detail-oriented mindset
  • Quality control measures
  • Operation of equipment
  • Transporting materials
  • Effective problem-solving
  • Conflict resolution strategies
  • Improvement of performance metrics
  • Team collaboration skills
  • Training for employees
  • Delegation of responsibilities
  • Data analysis capabilities
  • Optimization of workflows
  • Certification in forklift operation
  • Strong communication skills
  • Adherence to safety standards
  • Proficiency with numbers
  • Fulfillment of orders accurately
  • Heavy lifting and sorting tasks
  • Inspection and labeling processes
  • Ability to multitask effectively
  • Strong organizational skills
  • Adaptability to changing environments
  • Shelf stocking techniques
  • durable physical strength and stamina

Timeline

Warehouse Lead

Saddle Creek Logistics
01.2022 - Current

Customer Service Representative

Domino's Pizza
03.2020 - 11.2020

Diamond Hill-Jarvis

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Samantha Baeza