Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Samantha Bailey

murphysboro,IL

Summary

Dynamic professional with extensive experience in office administration and customer service at B and J Computers. Proven ability to enhance operational efficiency through effective scheduling and data entry. Strong team collaborator with a track record of resolving customer issues and improving inventory management processes. Committed to delivering exceptional support and maintaining organized environments.

Overview

7
7
years of professional experience

Work History

Office Assistant

B and J Computers
Murphysboro, IL
07.2018 - Current
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Answered phone calls and directed them to appropriate personnel.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Maintained an organized filing system of paper documents and electronic files.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Assisted in the development and implementation of office policies and procedures.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Facilitated internal communication by distributing memos and announcements.

Teatender

Blend Tea and Crepe Lounge
Carbondale, IL
10.2024 - 05.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Prepared drinks according to standard recipes.

Retail Keyholder

Torrid
Carbondale, IL
11.2022 - 09.2024
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Conducted regular audits of employee activities in order to maintain compliance with established policies.
  • Identified opportunities for process improvements within the store environment.
  • Maintained accurate inventory levels by conducting physical counts of stock items.
  • Generated weekly and monthly reports related to sales performance analysis for management review.
  • Verified that all customers received receipts for their purchases.
  • Provided excellent customer service by responding promptly to inquiries and complaints.
  • Scheduled store personnel according to labor laws, budget requirements, customer demand, and peak hours.
  • Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
  • Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
  • Greeted customers upon entry and assisted them in locating products.
  • Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
  • Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.

Education

Associate of Arts - General Studies

John A Logan College
Carterville, IL
05-2025

Skills

  • Customer service
  • Data entry
  • Office administration
  • Inventory management
  • Time management
  • Team collaboration
  • Scheduling

Affiliations

  • Avid Reader
  • International Traveler
  • Passionate Supporter of Local Business
  • Recreational Golfer
  • Museum Lover
  • Participated in school organizations to help event preparation and setup

Accomplishments

  • Graduated as a part of Phi Theta Kappa
  • Actively Engaged in my High Schools Chapter of Beta Club in the role of Secretary

Timeline

Teatender

Blend Tea and Crepe Lounge
10.2024 - 05.2025

Retail Keyholder

Torrid
11.2022 - 09.2024

Office Assistant

B and J Computers
07.2018 - Current

Associate of Arts - General Studies

John A Logan College

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