Samantha Bain
Brush,CO
Summary
Dynamic and compassionate professional with a proven track record in case management and client advocacy, demonstrated at Eben Ezer Lutheran Care Center. Skilled in conflict resolution and efficient under pressure, I excel in leveraging social services to improve client well-being. My approach combines analytical thinking with empathy, achieving significant advancements in client support and satisfaction. I also have a certification in medical coding, planning to further my education in the health industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Social Worker
Eben Ezer Lutheran Care Center
09.2024 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
Patient Transport Driver
Life Line Community Healthcare
05.2024 - 09.2024
- Improved patient satisfaction by providing timely and efficient transportation services.
- Provided compassionate care to patients during transport, addressing any concerns or needs that arose.
- Streamlined transportation routes by utilizing GPS technology and local knowledge of traffic patterns, resulting in faster transport times for patients.
- Maintained cleanliness and organization of the vehicle, contributing to a comfortable experience for patients.
- Continuously sought feedback from patients and staff to identify areas for improvement in the transport process, driving ongoing enhancements in service quality.
- Developed strong relationships with hospital staff members, fostering collaboration in coordinating patient transports.
- Provided support to other team members as needed, fostering a collaborative and efficient work environment.
- Assisted patients with mobility challenges, ensuring their comfort and dignity throughout the transport process.
- Completed thorough vehicle inspections on a regular basis, ensuring safe operation and compliance with regulatory standards.
- Collaborated with medical staff to coordinate seamless transitions between departments, minimizing patient stress and anxiety.
- Maintained accurate records of all transports completed including pick-up times, destinations, mileage driven per shift.
Waitress
The Mav
05.2022 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Office Staff
Kauffman Pest & Weed Control
03.2021 - 04.2023
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
Education
High School Diploma -
Fort Morgan High
Fort Morgan, CO05-2016
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Social services
- Efficient under pressure
- Attention to detail
- Cooperative
- Analytical thinking
- Client confidentiality
- Empathy building
Certification
Medical Coding
Timeline
Social Worker
Eben Ezer Lutheran Care Center
09.2024 - Current
Patient Transport Driver
Life Line Community Healthcare
05.2024 - 09.2024
Waitress
The Mav
05.2022 - 06.2024
Office Staff
Kauffman Pest & Weed Control
03.2021 - 04.2023
High School Diploma -
Fort Morgan High
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