Samantha Baker
Independence, MO
Summary
Detail-oriented Pharmacy Technician with a strong foundation in pharmaceutical practices and patient care, ensuring accuracy and compliance in medication dispensing and inventory control. Proficient in medication preparation and pharmacy software, contributing to improved team efficiency and increased patient satisfaction. Experienced in customer service, skilled at addressing and resolving issues effectively while fostering a collaborative team environment. Recognized for reliability, adaptability, and exceptional communication and problem-solving skills, driving positive outcomes in every interaction.
Overview
11
11
years of professional experience
Work History
Certified Pharmacy Technician
Rockhill LTC Pharmacy
Kansas City
11.2022 - Current
- Prepared packaging and labels for prescriptions, verifying the accuracy of dosage, side effects, interactions, and refill instructions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with the correct items and quantities.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
- Prepared delivery sheets for distribution to facilities.
- Delivered Medication to facilities for each month.
- Used a medication-on-time system to fill monthly prescriptions for patients. Helped to keep the automatic dosing machine running.
- Help to keep the dose machine running.
- Data entry.
- Answer phones and assist customers with problems or prescription refills.
- Roll over prescriptions so patients have refills when they need them.
- Prepared medical records for homes.
Pharmacy Operations Manager (RXOM)
Walgreens
Independence
06.2016 - 11.2022
- In charge of hiring pharmacy technicians.
- Trained newly-hired pharmacy technicians.
- Coached pharmacy technicians on areas that needed improvement.
- Managed the daily workflow.
- In charge of yearly technician reviews.
- Fostered excellence by example by 'setting the pace' and being a hands-on mentor to pharmacy technicians.
- Creating weekly schedules for pharmacy technicians.
- Ordered all pharmacy supplies and kept a check on inventory levels.
- Removed trash and straightened counters to keep the pharmacy area clean and neat.
- Data Entry.
- Filling prescriptions.
- Setting prescriptions up for delivery when requested by the patient.
- Answering phone calls from patients and doctors.
- I finished patient care portal calls daily.
- Resolved third-party rejections on medication.
- Customer service.
- Immunized patients under the supervision of a pharmacist.
- I checked out the dates on the medication.
- Created salvage claims for expired or damaged medication.
- Tested swabs on Abbott machines to determine results.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Ordered all pharmacy supplies and kept a check on inventory levels.
Shift Leader
Walgreens
Independence, MO
06.2014 - 06.2016
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer concerns promptly, fostering positive experiences and loyalty.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep the location well-stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Education
High School Diploma -
Northeast High School
Kansas City, MO06-2008
Skills
- Prescription processing
- Inventory management
- Customer relationship management
- Data entry
- Customer service
- Training and development
- Effective communication
- Problem solving
- Time management
Timeline
Certified Pharmacy Technician
Rockhill LTC Pharmacy
11.2022 - Current
Pharmacy Operations Manager (RXOM)
Walgreens
06.2016 - 11.2022
Shift Leader
Walgreens
06.2014 - 06.2016
High School Diploma -
Northeast High School