Samantha Balda
Phoenix,AZ
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
6
6
years of professional experience
Work History
Server
Summit Diner
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Barista
Dutch Bros
08.2022 - 06.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Stylist
Levis Strauss & Co
11.2020 - 09.2021
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for clothing based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
Associate
Hollister.Co
11.2019 - 09.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Child Care Provider
YMCA Daycare
03.2018 - 11.2019
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Met with parents about daily activities, positive developments, and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Crew Member
McDonald's
01.2018 - 03.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
Education
No Degree - Behavioral Health Sciences
Grand Canyon University
Phoenix, AZHigh School Diploma -
Stanwood High School
Stanwood, WA05.2021
Skills
- Quality Control
- Early Childhood Development
- Time Management
- Customer Loyalty
- Store Opening and Closing
- Efficient Service
Languages
American Sign Language
Limited Working
Timeline
Server
Summit Diner
04.2023 - Current
Barista
Dutch Bros
08.2022 - 06.2023
Stylist
Levis Strauss & Co
11.2020 - 09.2021
Associate
Hollister.Co
11.2019 - 09.2021
Child Care Provider
YMCA Daycare
03.2018 - 11.2019
Crew Member
McDonald's
01.2018 - 03.2019
No Degree - Behavioral Health Sciences
Grand Canyon University
High School Diploma -
Stanwood High School
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