Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Baldeon

Montville,NJ

Summary

Polite and professional customer service/ call center guide successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Verification Guide/ Customer Service

Instant Teams
08.2022 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Owner/Operator

Las Tres Hermanas/Samantha Baldeon
04.2011 - 08.2020
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Managed workload across [Number] houses and satisfied customer needs for cleaning standards and details.
  • Adhered to professional house cleaning checklist.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Sales Representative

Convergys
01.2008 - 02.2008
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Emphasized product specifications to meet customer needs.
  • Maintained and managed customer files and databases.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.
  • Stayed current on company [Product or Service] options to promote offerings during regular service connections.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Set and achieved company defined sales goals.

Education

High School Diploma -

Swansboro High School
Swansboro, NC
06.2007

Skills

  • Social perceptiveness
  • Customer service
  • Critical thinking
  • Active listening
  • Call center operations
  • Grammar
  • Google docs
  • High- volume environments
  • Customer satisfaction
  • Customer data confidentiality
  • Policy and adherence
  • Time management

Timeline

Verification Guide/ Customer Service

Instant Teams
08.2022 - Current

Owner/Operator

Las Tres Hermanas/Samantha Baldeon
04.2011 - 08.2020

Sales Representative

Convergys
01.2008 - 02.2008

High School Diploma -

Swansboro High School

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Samantha Baldeon