Samantha Ball
Kansas City,MO
Summary
Personable and dedicated Salesperson with more then 15 years of combined experience in Sales, Customer Service, and Call Center operations. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients to achieve high close rates. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
CSR/Escelations Specialist
Rigdon Inc
Merriam, KS
05.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Investigated customer complaints and identified root cause of the issue. Worked with customers directly to find a resolution that was satisfactory for them and the company.
Inside Sales Representative - Remote
ANGI Homeservices
Kansas City, MO
06.2022 - 02.2023
- Cultivated and strengthened customer relationships to drive revenue growth.
- Collaborated with team members to determine strategic sales approaches.
- Maintained detailed account records and contact logs to facilitate sales process.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Showroom Sales Associate
Slumberland Furniture
Joplin, MO
03.2021 - 05.2022
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Stayed up to date on store promotions, payment policies and security practices.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Resource Associate
Cash Saving Solutions
Altamonte Springs, FL
1 2020 - 8 2020
- Answered phone calls from prospective clients and formulated personalized debt management plans for each.
- Created and implemented highly effective and individualized solutions for clients experiencing high interest debt.
- Assisted clients in long term debt management and credit building.
Appointment Setter
Sun Coast Solar
Lake Mary, FL
05.2019 - 10.2019
- Managed more than 300 incoming calls per day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
- Drove sales objective by applying strong product and service knowledge on outgoing sales calls.`
- Maintained customer records with timely and accurate database updates.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Telephone Sales Representative/Appointment Setter
Prium Life and Health
Altamonte Springs, FL
5 2018 - 11.2019
- Persuaded customers by explaining how products and services meet needs and desires.
- Converted leads into appointments and scheduled appointment time via phone.
- Followed script to share product features, pricing and benefits.
- Recorded customer personal information in CRM system to track data and document account activities.
- Answered incoming calls from prospective customers to assist and promote offerings.
- Gave information about available products and services including membership details and purchase advantages.
Education
GED -
Windmountain Homeschool
Boise, ID06.2007
Skills
- In & outbound sales, customer service & call center operations
- B2B, door to door, inside, outside and retail sales experience
- Microsoft office/excell/sheets & CRM systems
- Excellent telephone voice and demeanor
- 9 years of dedicated sales & 7 years of dedicated customer service experience
- Cheerful and energetic
Additional Information
References and additional employment history are available upon request.
Timeline
CSR/Escelations Specialist
Rigdon Inc
05.2023 - Current
Inside Sales Representative - Remote
ANGI Homeservices
06.2022 - 02.2023
Showroom Sales Associate
Slumberland Furniture
03.2021 - 05.2022
Appointment Setter
Sun Coast Solar
05.2019 - 10.2019
Resource Associate
Cash Saving Solutions
1 2020 - 8 2020
Telephone Sales Representative/Appointment Setter
Prium Life and Health
5 2018 - 11.2019
GED -
Windmountain Homeschool
Similar Profiles
Erica WigginsErica Wiggins
Paralegal at Rigdon, Alexander & RigdonParalegal at Rigdon, Alexander & Rigdon
Susan VasquezSusan Vasquez
Internal Medicine Clinical Rotation at Rigdon Medical CenterInternal Medicine Clinical Rotation at Rigdon Medical Center
Meagan RoyalMeagan Royal
Private Nanny at Alice RigdonPrivate Nanny at Alice Rigdon
Jarah McmillerJarah Mcmiller
Sales Associate at Designer Shoe WarehouseSales Associate at Designer Shoe Warehouse
Elizabath RodriguezElizabath Rodriguez
Student Services Specialist at Metropolitan Community CollegeStudent Services Specialist at Metropolitan Community College