Samantha Barke
Tucson,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
Work History
Quality Analyst
Pyx Health
Tucson, AZ
04.2022 - 01.2026
- Improved overall quality scores by identifying recurring performance gaps and supporting targeted coaching and process improvements.
- Ensured quality standards aligned with healthcare partner requirements, including member safety, care coordination, and appropriate referrals.
- Assessed interactions for proper identification of social determinants of health and appropriate resource navigation.
- Collaborated with healthcare clients to support quality reporting, audits, and performance reviews.
Sales Coordinator
Pyx Health
Tucson, AZ
01.2021 - 04.2022
- Supported sales teams in building partnerships with healthcare organizations to address loneliness and social isolation among vulnerable populations, including seniors and high-risk members.
- Coordinated end-to-end sales operations, including lead tracking, proposal preparation, contract documentation, and CRM updates to ensure pipeline accuracy and timely follow-up.
- Acted as a liaison between sales, clinical partners, customer success, and operations to ensure seamless onboarding and implementation for healthcare clients.
- Prepared and managed sales materials, presentations, and RFP/RFI responses aligned with healthcare compliance, value-based care, and population health initiatives.
Enrollment Specialist
Pyx Health
Tucson, AZ
10.2020 - 01.2021
- Successfully enrolled and activated high-risk healthcare members, increasing adoption of digital mental health and loneliness-reduction tools.
- Improved member engagement by simplifying onboarding for individuals with limited technology access or health literacy.
- Contributed to improved health outcomes by connecting isolated members with emotional support and community resources through Pyx Health.
- Met or exceeded enrollment, outreach, and engagement metrics while maintaining high member satisfaction scores.
Newborn Stem Cell Educator
CBR
Tucson, AZ
04.2014 - 04.2020
- Educated expectant parents on the benefits, uses, and limitations of newborn stem cell banking (cord blood and cord tissue) by inbound and outbound calling.
- Delivered clear, compassionate education to families during emotionally sensitive decision-making periods, ensuring informed consent.
- Explained complex medical and scientific concepts in an easy-to-understand manner tailored to diverse health literacy levels.
- Consistently met or exceeded enrollment and education targets through relationship-based, non-pressure education.
Education
GED -
Pima Adult Education
Tucson, AZ01-2004
Skills
- Data analysis
- Project coordination
- Process improvement
- Performance reporting
- Client relationship management
- Effective communication
- Detail orientation
Timeline
Quality Analyst
Pyx Health
04.2022 - 01.2026
Sales Coordinator
Pyx Health
01.2021 - 04.2022
Enrollment Specialist
Pyx Health
10.2020 - 01.2021
Newborn Stem Cell Educator
CBR
04.2014 - 04.2020
GED -
Pima Adult Education