Samantha Barker
Moses Lake
Summary
Dynamic Customer Account Representative with a proven track record at Grant Pud, excelling in issue resolution and customer relationships. Adept at enhancing team performance through effective training delivery and analytical thinking. Committed to ensuring billing accuracy while fostering positive customer interactions, driving satisfaction, and maintaining trust.
Overview
6
6
years of professional experience
Work History
Customer Account Representative
Grant Pud
Moses Lake
12.2023 - Current
- Built strong relationships with customers and internal departments by effectively resolving complex issues.
- Utilized problem-solving skills to identify root causes of customer concerns.
- Processed payments and accurately posted amounts to customer accounts.
- Executed data entry tasks, updating customer information in the system.
- Answered inquiries regarding account discrepancies to ensure clarity and trust.
- Facilitated training for new Customer Account Representatives to enhance team performance.
- Provided support in addressing issues related to customer accounts promptly.
- Verified accuracy of invoices and corrected billing data to maintain precision.
Customer Service Representative
Grant Pud
Moses Lake
07.2019 - 12.2023
- Resolved customer complaints promptly, ensuring high satisfaction.
- Cultivated positive customer relationships through friendly and engaging interactions.
- Maintained professionalism while managing difficult customers and diffusing tense situations.
- Responded to customer inquiries via phone, email, and in-person communication.
- Identified organizational training needs and developed tailored training materials.
- Conducted training sessions for new employees to enhance team performance.
- Collaborated in team environments to boost overall workplace productivity.
- Delivered excellent customer service to address complaints efficiently.
- Maintained accurate records of financial transactions, such as cashiering and credit card charges.
- Provided support to other offices when needed regarding cashiering functions.
- Daily reports, credit, and collections.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new team members and provided training materials and training.
Education
High School Diploma -
Moses Lake Highschool
Moses Lake, WA06-2011
Some College (No Degree) - Accounting
Big Bend Community College
Moses Lake, WASkills
- Customer service and support
- Account management
- Data entry and billing
- Issue resolution
- Financial transaction oversight
- Relationship management
- Communication skills
- Team collaboration
- Training delivery
- Analytical thinking
- Decision making
- Microsoft Office Suite
- Spreadsheet proficiency
- Problem solving
Timeline
Customer Account Representative
Grant Pud
12.2023 - Current
Customer Service Representative
Grant Pud
07.2019 - 12.2023
High School Diploma -
Moses Lake Highschool
Some College (No Degree) - Accounting
Big Bend Community College
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