Samantha Barnard

• Respond to incoming calls and direct client inquiries to the appropriate team members when needed.
• Assist customers with billing questions, account support, and service-related concerns in a timely, professional manner.
• Prepare work orders for invoicing and sent 20–50 invoices daily with a high level of accuracy.
• Enter technician and fitter time into work orders to support accurate billing and job tracking.
• Create and update work orders for service and contract jobs in Astea to support daily operations.
• Support field staff by troubleshooting system issues over the phone and helping resolve workflow problems.
• Maintain accurate customer, site, and billing records in Astea to ensure smooth account setup and ongoing service.
• Contact customers by phone and email to collect billing information and support account maintenance.
• Update internal contact lists and compliance records to keep documentation current and organized.
• Upload reports and monitor compliance systems to help customers remain in good standing with fire department requirements.
• Assist with contract setup and administrative coordination to support new and existing customer accounts.

• Managed office logistics by scheduling appointments, maintaining files and collecting payments
• Greeted and interacted with 20-30 patients daily to provide information, answer questions and assist with appointment scheduling
• Faxed orders and documentation and receive incoming faxes and add documents to patients charts
• Transcribed 30-40 phone messages daily and relay to appropriate personnel
• Placed new supply orders monthly, manage inventory and restock clerical spaces
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
• Supported work of clinical staff by providing skilled clerical assistance
• Performed various administrative tasks by filing, copying and faxing documents
• Obtained payments from patients and scanned identification and insurance cards
• Adhered to strict HIPAA guidelines to protect patient privacy
• Corresponded with contracted companies via email to schedule appointments

• Worked with team of 4 to process new pharmacy patients
• Double checked paperwork of 20-30 patients daily to ensure each patient received correct prescription and everything was approved by insurance
• Verified insurance eligibility and coverage for 20-30 patients daily
• Delivered exceptional customer service to 50-100 patients daily by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Requested paperwork/corrections on paperwork via fax and phone from ordering providers
• Collaborated with local DME companies to ensure each patient received equipment needed for medication
• Implemented best practices in fostering exceptional customer care support and satisfying customers
• Trained new personnel regarding company operations, policies and services

• Motivated staff through acknowledgement of hard work, achievements and instilling accountability while leading by example
• Managed team of up to 12 restaurant staff, maintaining exceptional customer service and quality standards
• Provided coaching and counseling for staff as needed which developed efficient and respectful program
• Assisted restaurant staff with order taking, kitchen duties and customer service during rushes or busy times
• Increased involvement of business with local community through outreach activities and programs
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
• Handled escalated 3-5 customer concerns per shift with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
• Supported sales efforts by suggestively upselling food items and increasing check averages

• Helped 50-60 customers every day in filling out online application via phone for assisted financing for air travel with positive attitude and focus on customer satisfaction
• Combined active listening skills, prepared scripts and personal communication expertise to determine best option for each caller
• Approved and terminated 50-60 customer contracts upon request daily
• Addressed customer account discrepancies and concerns
• Followed up with customers to maintain high standards of customer service
• Collaborated with sales team members to complete accurate orders and resolve issues

• Oversaw capacity by monitoring meeting rooms and lounges
• Greeted 10-15 guests daily at front desk and engaged in pleasant conversations while managing check-in process
• Issued room keys to 1-2 guests daily upon check-in and answered questions regarding proper use
• Established relationships with guests while checking them in and out for their stay
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities
• Maintained cleanliness and organization of front desk area
• Answered customer telephone calls promptly and appropriately handled needs
• Maintained updated calendar of campus events
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
• Secured building at closing

• Worked different stations to provide optimal coverage and meet production goals
• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
• Explained menu items and suggested appropriate options for food allergy concerns
• Operated register to process payments and collect cash payment for order totals
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags
• Arrived to work in uniform and presentable in appearance to meet restaurant standards
• Greeted guests pleasantly and answered menu questions
• Maintained clean and organized dining areas to uphold restaurant hygiene standards
• Supported sales efforts by suggestively upselling food items and increasing check averages