Samantha Barnard
Appleton,WI
Summary
Astute administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Recognized for communicating effectively at various levels and demonstrating an ability to implement office policies and procedures to facilitate a smooth workflow.
Overview
12
12
years of professional experience
1
1
Language
Work History
Medical Receptionist
HealthWorks Medical, LLC
Mayfield, KY
06.2022 - Current
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Greeted and interacted with 20-30 patients daily to provide information, answer questions and assist with appointment scheduling
- Faxed orders and documentation and receive incoming faxes and add documents to patients charts
- Transcribed 30-40 phone messages daily and relay to appropriate personnel
- Placed new supply orders monthly, manage inventory and restock clerical spaces
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Supported work of clinical staff by providing skilled clerical assistance
- Performed various administrative tasks by filing, copying and faxing documents
- Obtained payments from patients and scanned identification and insurance cards
- Adhered to strict HIPAA guidelines to protect patient privacy
- Corresponded with contracted companies via email to schedule appointments
Customer Service Representative
Pharmacy, Inc./Adapt Health
Murray, KY
01.2018 - 06.2022
- Worked with team of 4 to process new pharmacy patients
- Double checked paperwork of 20-30 patients daily to ensure each patient received correct prescription and everything was approved by insurance
- Verified insurance eligibility and coverage for 20-30 patients daily
- Delivered exceptional customer service to 50-100 patients daily by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Requested paperwork/corrections on paperwork via fax and phone from ordering providers
- Collaborated with local DME companies to ensure each patient received equipment needed for medication
- Implemented best practices in fostering exceptional customer care support and satisfying customers
- Trained new personnel regarding company operations, policies and services
Assistant Manager
Culver’s
Mount Juliet, TN
12.2016 - 12.2017
- Motivated staff through acknowledgement of hard work, achievements and instilling accountability while leading by example
- Managed team of up to 12 restaurant staff, maintaining exceptional customer service and quality standards
- Provided coaching and counseling for staff as needed which developed efficient and respectful program
- Assisted restaurant staff with order taking, kitchen duties and customer service during rushes or busy times
- Increased involvement of business with local community through outreach activities and programs
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Handled escalated 3-5 customer concerns per shift with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Supported sales efforts by suggestively upselling food items and increasing check averages
Customer Service Representative
Edmiston Marketing
Murray, KY
05.2014 - 04.2016
- Helped 50-60 customers every day in filling out online application via phone for assisted financing for air travel with positive attitude and focus on customer satisfaction
- Combined active listening skills, prepared scripts and personal communication expertise to determine best option for each caller
- Approved and terminated 50-60 customer contracts upon request daily
- Addressed customer account discrepancies and concerns
- Followed up with customers to maintain high standards of customer service
- Collaborated with sales team members to complete accurate orders and resolve issues
Building Manager
Murray State University
Murray, KY
08.2011 - 05.2014
- Oversaw capacity by monitoring meeting rooms and lounges
- Greeted 10-15 guests daily at front desk and engaged in pleasant conversations while managing check-in process
- Issued room keys to 1-2 guests daily upon check-in and answered questions regarding proper use
- Established relationships with guests while checking them in and out for their stay
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities
- Maintained cleanliness and organization of front desk area
- Answered customer telephone calls promptly and appropriately handled needs
- Maintained updated calendar of campus events
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Secured building at closing
Team Member
Culver's
Murray, KY
06.2011 - 12.2013
- Worked different stations to provide optimal coverage and meet production goals
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
- Explained menu items and suggested appropriate options for food allergy concerns
- Operated register to process payments and collect cash payment for order totals
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Arrived to work in uniform and presentable in appearance to meet restaurant standards
- Greeted guests pleasantly and answered menu questions
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Supported sales efforts by suggestively upselling food items and increasing check averages
Education
High School Diploma -
Calloway County High School
Murray, KY05.2011
Studies in Business Administration -
Murray State University
Murray, KYSkills
- Certified in Microsoft Office (2003, 2007 & 2010)
- Proficient in Google Suite
- Extensive customer service experience
- Scheduling appointments
- Front Desk Operations
- Medical Records Management
- Office Supplies and Inventory
- HIPAA Guidelines
- Self-motivated and Goal-oriented
- Critical Thinking
- Multitasking
- Attention to Detail
- Organization and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Medical Receptionist
HealthWorks Medical, LLC
06.2022 - Current
Customer Service Representative
Pharmacy, Inc./Adapt Health
01.2018 - 06.2022
Assistant Manager
Culver’s
12.2016 - 12.2017
Customer Service Representative
Edmiston Marketing
05.2014 - 04.2016
Building Manager
Murray State University
08.2011 - 05.2014
Team Member
Culver's
06.2011 - 12.2013
High School Diploma -
Calloway County High School
Studies in Business Administration -
Murray State University
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