Samantha Barton
Phoenix,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
House Keeper
Alta Mesa Health And Rehabilitation
11.2023 - Current
- Enhanced residents satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for residents through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Server
Biscuits Cafe
02.2023 - 10.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Pizza Maker
Papa Murphy's
02.2021 - 02.2023
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Managed inventory effectively, reducing food waste and controlling costs for the business.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
Hostess
Village Inn
11.2020 - 11.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Cashier
99 Cents Only
05.2019 - 11.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Sandwich Artist
SUBWAY®Restaurants
08.2018 - 11.2020
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Education
High School Diploma -
Sun Valley High School
Mesa, AZ05.2020
Skills
- Supply Inventory Management
- Customer Service-Focused
- Complex Problem-Solving
- Quality Assurance
- Adaptability and flexibility
- Organizational skills
- Teamwork and collaboration
- Excellent Oral and Written Communication
Timeline
House Keeper
Alta Mesa Health And Rehabilitation
11.2023 - Current
Server
Biscuits Cafe
02.2023 - 10.2023
Pizza Maker
Papa Murphy's
02.2021 - 02.2023
Hostess
Village Inn
11.2020 - 11.2021
Cashier
99 Cents Only
05.2019 - 11.2020
Sandwich Artist
SUBWAY®Restaurants
08.2018 - 11.2020
High School Diploma -
Sun Valley High School
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