Samantha Barwick
Burlington,WI
Summary
Dedicated IT Consultant with 8 years of experience in IT vision, program development, and system implementation. Subject matter expert in day-to-day operations, planning, organizing, and managing operations while ensuring compliance with standards and policies. Proven ability to leverage strategic planning to drive new improvements that enhance productivity and efficiency. Possesses critical thinking skills and a strong understanding of IT systems, with a passion for learning and growing in a dynamic consulting environment. Brings foundational knowledge of computer science and IT, along with expertise in troubleshooting and technical support. Excited to utilize and further develop analytical and communication skills in a role that combines data analysis and customer interaction.
Overview
14
14
years of professional experience
Work History
Technology Consultant
FedEx
01.2021 - Current
- Changed local install and online modules based on specifications of sales and marketing teams.
- Evaluated vendor proposals to select optimal partners based on technical capabilities, cost-effectiveness, and alignment with organizational objectives.
- Spearheaded continuous improvement on hardware and software architectures that supported eBusiness Suites (EBS).
- Coordinated cross-functional teams to create cohesive strategies for achieving project goals within specified timelines.
- Conformed to quality, performance and inter-operability standards for implementation of solutions.
- Designed user-friendly interfaces that simplified complex tasks while maintaining high levels of functionality across multiple platforms.
- Integrated Oracle EBS with CRM and other applications, credit card processors, outside reporting tools, mobile warehouse systems and shipping solutions.
- Championed continuous improvement initiatives within the organization, fostering a culture of innovation and excellence in all aspects of technology consulting.
- Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.
Help Desk Support Specialist Lead
Athea Laboratories
01.2019 - 01.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Streamlined help desk operations for increased efficiency and improved response times.
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
System Analyst
Retail Data Systems
10.2017 - 12.2018
- Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
- Collaborated with upper management to drive strategy and implement new processes.
- Improved systems with addition of new features and infrastructure.
- Assessed business requirements to create focused solutions.
Bar Manager
B.J. Wentker's
01.2011 - 06.2016
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Enhanced team productivity through effective scheduling and task delegation.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
Education
Associates of Computer Science - Computer Science
American Public University
Charles Town, WV05-2017
Bachelor of Science - Biology
UW Parkside
Kenosha, WI08-2007
Skills
- Desktop support
- Client relationship management
- Business analysis
- Digital transformation
- Data analytics
Contact
Burlington, WI 53105
Education
Kenosha, WI
Skills
Timeline
Technology Consultant
FedEx
01.2021 - Current
Help Desk Support Specialist Lead
Athea Laboratories
01.2019 - 01.2021
System Analyst
Retail Data Systems
10.2017 - 12.2018
Bar Manager
B.J. Wentker's
01.2011 - 06.2016
Associates of Computer Science - Computer Science
American Public University
Bachelor of Science - Biology
UW Parkside
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