Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Bastian

Wellsburg,United States

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Legal Administrative Assistant

Matthew Buzzetti, Esq.
06.2022 - 10.2024
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Scheduled and coordinated meetings between legal teams and clients.
  • Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
  • Managed office bills, sent out payments, wrote checks
  • Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
  • Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
  • Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
  • Developed efficient filing systems for legal documents resulting in reduced retrieval times and increased productivity.
  • Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
  • Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Increased productivity by anticipating attorney needs and providing proactive support in various administrative tasks.
  • Improved law office efficiency by managing calendars, coordinating travel arrangements, and maintaining organized files.
  • Filed documents with courts on behalf of attorney.
  • Completed data entry of legal documents into electronic filing systems.
  • Prepared and processed invoices for attorney billing.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
  • Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.

Medical Receptionist

Twin Tier Womens Health Team
06.2017 - 01.2020
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Enhanced office productivity by handling high volume of callers per day.

Senior Bartender

Applebee's Grill + Bar
04.2009 - 07.2019
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Closed out cash register and prepared cashier report at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Administrative Assistant

All Metro Health Care Agency
04.2014 - 04.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Managed Payroll and staff Scheduling
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed invoices and expenses

Education

High School Diploma -

Southside High School
06.2009

Skills

  • Operational Requirements
  • Patient Data Processing
  • Account Management
  • Front Desk Operations
  • Patient Scheduling
  • Computer Proficiency
  • Telephone Etiquette
  • Teamwork and Collaboration
  • Maintaining Financial Records
  • Office Coordination
  • Medical Records Management
  • Electronic Medical Record
  • Office Administration
  • File Management
  • Calendar Management
  • Court filings
  • Document Preparation

Timeline

Legal Administrative Assistant

Matthew Buzzetti, Esq.
06.2022 - 10.2024

Medical Receptionist

Twin Tier Womens Health Team
06.2017 - 01.2020

Administrative Assistant

All Metro Health Care Agency
04.2014 - 04.2019

Senior Bartender

Applebee's Grill + Bar
04.2009 - 07.2019

High School Diploma -

Southside High School

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Samantha Bastian