SAMANTHA BAUER
Casselberry,FL
Overview
13
13
years of professional experience
Work History
Executive Assistant / Administrative Coordinator
Wilder Accounting
09.2020 - Current
- Implemented advanced technologies to enhance front desk operations.
- Provided coaching to staff regarding effective conflict resolution methods.
- Coordinated updates for meetings, events, and appointments to prevent conflicts.
- Scheduled, confirmed and rearranged internal meetings.
- Received and directed incoming calls to appropriate personnel.
- Assisted office staff with questions about software, equipment and supplies.
- Maintained efficient office environment by routing incoming and outgoing mail.
- Managed team calendar efficiently.
- Managed accounts receivable and payable processes.
- Ensured timely and precise payroll administration.
- IT
- Facilitated seamless integration of new hires and efficient off-boarding of departing employees.
Executive Administrative Assistant
The Volvo Store
08.2016 - 04.2021
- Prepared and modified written communications, documents and visual materials for managerial personnel.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Connected with clients via telecommunication methods, digital messaging platforms, and instant chat tools.
- Addressed customer concerns and complaints and resolved issues promptly.
- De-escalated customer complaints using specialized communication techniques.
- Engaged with customers to understand needs, resolve issues, and answer product questions.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
Assistant Office Manager
Napleton Automotive
04.2012 - 08.2016
- Supervised front-end associates in fast-paced and demanding environment.
- Evaluated customer issues and complaints and developed amicable solutions.
- Scheduled front end to meet needs of business and keep team productive.
- Oversaw human relations functions, file management and office inventory.
- Balanced daily deposits and safe counts and prepared bank deposits.
- Trained new hires in company policies, work processes and job-specific tasks.
Education
High School Diploma - undefined
Lake Gibson High School
Lakeland, FL06.2010
Skills
- Payroll
- Accounts Receivable / Accounts Payable
- Expense reports
- Calendar management
- Travel arrangements
- Contract preparation
- Data management
Timeline
Executive Assistant / Administrative Coordinator
Wilder Accounting
09.2020 - Current
Executive Administrative Assistant
The Volvo Store
08.2016 - 04.2021
Assistant Office Manager
Napleton Automotive
04.2012 - 08.2016
High School Diploma - undefined
Lake Gibson High School