Samantha Baumann

Daystar Education is a consortium of addiction professionals dedicated to providing high quality and affordable training that promotes competence. They offer courses that meet the educational requirements set by MHACBO for CADC and CRM certifications. My job is to register students for class and give out their certificates for training. I order books for students, deal with payments and I handle all calls and emails. It takes a high level of problem solving and time management to help get students needs met. I also handle all complaints and make sure the students are set for success. I have to use multiple programs such as Quickbooks, Jotform, Filemaker Pro, Paypal and Microsoft programs.

I worked in the office of an electrical, plumbing and HVAC company. Always multitasking between reception work such as taking phone calls and scheduling clients, as well as dispatching and managing technicians, plumbers and electricians. I managed accounts and deal with financing and payments of our clients as well.

I took orders and served the customer. Clean and maintain work area. Managed money and cash register. I handled phone calls and complaints as well.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Helped with planning schedules and delegating assignments to meet coverage and service demands. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Completed regular inventory counts to verify stock levels and forecast future needs.

I worked retail as well as worked the floor selling products, marketing, displaying merchandise, decorate / re-arrange store displays. I also performed ancillary tasks such as cooking and serving as needed.

Assisted with cleaning, grooming, meal preparation and medications. Assisted clients with daily living needs to maintain self-esteem and general wellness. Built strong relationships with clients to deliver emotional support and companionship.