Samantha Baumgartner
Duluth,MN
Summary
Experienced and dependable Bartender/Server offering enthusiasm, dedication and exceptional work ethic. Highly versatile and adaptable to fast-paced, ever-changing restaurant environments with discerning customers and high standards. Successful at handling tables and groups of all sizes with accuracy and impeccable service skills. Strives to meet guests needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
Work History
Manager
The Spice & Tea Exchange Of Duluth
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Blended and bagged product to keep the sales floor stocked and organized.
- Assisted with ordering, and in-processing shipments.
Bartender/Server
Lake Superior Brewing Co.
07.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and close out tickets.
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Fulfillment Expert/General Merchandise Expert
Target
10.2020 - 03.2022
- Pick and package Order Pick-Up/Drive Up orders accurately and efficiently.
- Support the Front End Team back-up cashiering as needed.
- Accurately execute daily auto-fill pulls to stock the sales floor and backstock overflow product.
- Keep sales floor attractive and customer-ready by zoning, keeping area organized and facing product.
- Conduct weekly price changes.
- Complete RFID scans in GM areas and system audit functions to ensure inventory accuracy.
- Maintain organized back storage room to support efficient restocking.
- Prepare for new merchandise and promotions by building temporary displays and resetting existing sales space.
- Help guests and other Team Members locate products and answer any questions.
Bartender/Server
The Other Place Bar And Grill
10.2011 - 02.2020
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Operated POS terminals to input orders, split bills, calculate totals and process payments.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Took food and beverage orders and delivered promptly and visually appealing.
- Maintained a clean and organized work space to ensure efficiency.
- Completed closing duties by emptying trash, cleaning bar equipment, tap system and ice bins, wiping alcohol bottles and rotating and restocking product for the next shift. Rolled silverware, set up food stations and completed other sidework to ensure the next shift was prepared.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted other staff members when necessary to ensure accuracy and efficiency.
- Balance Till, Change bag, Pull tab bags or Server drop at the end of every shift.
- Train new staff members.
Bartender
Popper's Bar
02.2009 - 01.2012
- Prepared alcoholic or non-beverages for guests.
- Maintained a clean and organized work space to ensure efficiency.
- Rotated and restocked product as needed.
- Sold pull tabs and redeemed winners. Keeping track of daily transactions and balancing money drawers for each game.
- Answered phone inquiries about upcoming events such as bands, dart and pool tournaments or league play and booking parties or other gatherings.
Education
High School Diploma -
H.B. Plant High School
Tampa, FL05.2006
Skills
- Point of Sale (POS) system operations
- Outstanding Customer Service
- Anticipating Guests Needs
- Organizational Ability
- Service Prioritization
- Menu Knowledge
- Time Management
- Supply Restocking
- Guest Engagement
- Order Accuracy
Timeline
Manager
The Spice & Tea Exchange Of Duluth
08.2022 - Current
Bartender/Server
Lake Superior Brewing Co.
07.2022 - 10.2022
Fulfillment Expert/General Merchandise Expert
Target
10.2020 - 03.2022
Bartender/Server
The Other Place Bar And Grill
10.2011 - 02.2020
Bartender
Popper's Bar
02.2009 - 01.2012
High School Diploma -
H.B. Plant High School
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