Samantha Beach
Cedartown,Georgia
Summary
Results-driven Assistant Quality Assurance Manager known for productivity and efficiency in completing tasks. Excel in process improvement, compliance monitoring, and risk management strategies. Possess strong analytical skills, problem-solving abilities, and attention to detail. Thrive using communication, teamwork, and leadership to exceed quality standards and objectives.
Overview
24
24
years of professional experience
Work History
Assistant Quality Assurance Manager
CSL Plasma
Rome, GA
03.2020 - 08.2024
- Conducted quality assurance audits to ensure compliance with established procedures and standards.
- Reviewed customer complaints, investigated root causes of non-conformances and developed corrective action plans.
- Created reports outlining findings from inspections and tests of finished product.
- Provided technical guidance on quality matters to production staff and management teams.
- Performed data analysis to identify trends in process performance and product quality issues.
- Investigated customer feedback regarding product defects or discrepancies in service delivery.
- Established criteria for inspection, testing and evaluation of products prior to shipment or release into market.
- Monitored supplier performance against contractual agreements related to quality standards.
- Maintained a comprehensive database of all Quality Assurance activities, including records of test results, investigation outcomes, corrective actions taken.
- Collaborated with other departments such as Production and Purchasing to ensure that all processes are optimized for maximum efficiency and effectiveness.
- Identified areas where improvements could be made within the Quality Assurance process and worked with relevant stakeholders to implement changes.
- Assisted in the development of training programs related to Quality Assurance practices.
- Ensured that all Quality Assurance personnel were properly trained on current policies, procedures and best practices.
- Analyzed statistical data gathered during inspections or tests to determine if any corrective actions need to be taken.
- Provided regular updates on progress relating to Quality Assurance initiatives at monthly team meetings.
- Participated in internal and external audits as required by regulatory bodies such as CLIA,PPTA,GHA and FDA regulations.
- Kept records of quality reports and statistical reviews.
- Established procedures and quality standards.
- Supervised and guided inspectors, technicians, and other staff.
- Established product specifications and quality assurance practices.
- Troubleshot product issues and fixed problems.
- Reviewed current standards and policies.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Monitored product trends and suggested changes.
- Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
- Managed supplier key performance indicators and checked materials for compliance with specifications.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Completed various financial and quality audits for different departments.
- Identified needed resources and aligned with project milestones, deliverables, and prioritization for viable production planning.
- Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
- Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
- Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.
- Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
- Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
- Directed the preparation and execution of internal and external audits, achieving compliance with ISO standards and other regulatory bodies.
- Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards.
- Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
- Utilized statistical process control (SPC) and other quality tools to monitor process capability and product consistency.
- Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
- Established quality metrics and benchmarks to measure performance and guide strategic decision-making.
- Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
- Implemented corrective and preventive action (CAPA) systems, significantly reducing defect rates and improving product reliability.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Determined optimum points to sample products and created protocols to obtain reliable data.
Quality Assurance Specialist
CSL Plasma
Lexington , KY
05.2018 - 03.2020
- Developed and maintained quality assurance protocols, processes and procedures.
- Reviewed customer requirements and specifications to ensure products met standards.
- Conducted regular internal audits to identify non-conforming issues.
- Analyzed data from inspection results for trends in order to recommend process improvements.
- Performed root cause analysis of defects identified during testing cycles.
- Interpreted and evaluated test results against established criteria to determine compliance with applicable regulations and standards.
- Verified accuracy of product documentation such as labels, instructions, warnings.
- Created reports summarizing findings from inspections and tests conducted.
- Coordinated activities with other departments related to product release decisions.
- Maintained knowledge of current industry developments and regulatory requirements for quality assurance purposes.
- Participated in supplier evaluation activities including audits, assessments, evaluations.
- Worked closely with suppliers to ensure that components met required specifications.
- Collaborated with cross-functional teams across the organization to ensure adherence to quality objectives.
- Identified areas of improvement within the existing Quality Management System.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
Safety Inspector
CSL Plasma
Lexington, KY
01.2014 - 05.2018
- Investigated accidents and incidents to determine cause, corrective action, and preventative measures.
- Conducted safety inspections of construction sites to identify potential hazards and compliance with regulations.
- Developed, implemented, monitored and evaluated health and safety programs to ensure employee well-being.
- Provided guidance on safe work practices and procedures in accordance with applicable laws and regulations.
- Monitored the use of personal protective equipment to ensure compliance with safety policies.
- Assessed workplace conditions to identify any hazardous materials or situations that could lead to injury or illness.
- Ensured the proper handling, storage, labeling and disposal of hazardous materials according to local laws and regulations.
- Provided training on hazard identification, risk assessment and control methods for employees at all levels.
- Inspected tools, machines, vehicles, buildings and structures for compliance with safety regulations.
- Responded promptly to emergency situations such as fires or spills in order to minimize damage.
- Maintained records of inspection results including photographs and recommendations for corrective action.
- Reported violations of regulations and laws related to health &safety matters immediately after discovery.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Maintained adequate supply of approved safety and PPE supplies for work force.
- Conducted site inspections and audits, recording findings and recommending corrective actions on final reports.
- Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
- Coordinated training drills to increase employee safety awareness.
- Supervised safe handling, storage and disposal of hazardous materials.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Maintained and updated emergency response plans or procedures.
- Participated in business safety committee meetings and health and safety audits.
Reception Technician/ Group Leader
CSL Plasma
Lexington, KY
06.2010 - 05.2018
- Assisted with onboarding new employees by providing orientation packets or scheduling training sessions.
- Ensured compliance with safety policies regarding visitor access control procedures.
- Greeted patients and visitors, verified patient information in the system, and directed them to the appropriate areas.
- Processed incoming and outgoing mail, packages, and deliveries.
- Answered a multi-line telephone system, transferred calls, took messages, and provided general information.
- Maintained accurate filing systems for confidential documents and records.
- Assisted with basic computer operations such as logging on and off computers or resetting passwords.
- Performed data entry of patient information into various software programs including billing software.
- Performed basic troubleshooting of hardware components such as printers or scanners when necessary.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Maintained cleanliness of reception area at all times including dusting furniture and vacuuming carpets.
- Offered friendly greetings and assistance to incoming customers.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Managed company database and ensured the accuracy of contact information.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Trainer
Fazoli's Restaurant
Lexington, KY
01.2001 - 01.2004
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Adapted teaching methods according to the needs of individual learners or groups.
Education
Accounting
National College of Business And Tech-Lexington
Lexington, KY05-2007
Skills
- Microsoft Tools
- Microsoft Office expertise
- Microsoft Office proficiency
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Skype use
- Microsoft Teams Use
- Great customer service
- Critical thinking skills
- PPE use
- Team building
- Active Listening
- Training & Development
- Analytical
- Networking
- Multitasking
- Troubleshooting
- Quality Assurance
- Team Management
- Leadership
- Collaboration
- Decision-Making
- Organization and Time Management
Affiliations
- Gardening
- Fishing
- working puzzles
- playing games on my Ipad
- Hanging out with Family
Timeline
Assistant Quality Assurance Manager
CSL Plasma
03.2020 - 08.2024
Quality Assurance Specialist
CSL Plasma
05.2018 - 03.2020
Safety Inspector
CSL Plasma
01.2014 - 05.2018
Reception Technician/ Group Leader
CSL Plasma
06.2010 - 05.2018
Trainer
Fazoli's Restaurant
01.2001 - 01.2004
Accounting
National College of Business And Tech-Lexington