- Music
- Crafting and DIY Projects
- I have a passion for photography and editing photos
- Drawing and Painting
- Video Gaming
- Horseback Riding
- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Running
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Historical Exploration
Samantha Beach
Summary
A motivated team player who is eager to join a company that is dedicated to quality customer service and offers an opportunity to learn about the business.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
9
9
years of professional experience
Work History
BARN MANAGER
Cedar Ridge Farm, LLC
06.2022 - Current
- Responsible for care of 13 boarder-client horses
- Followed and contributed to processes related to feeding and medical care
- Diligently implemented routines to ensure horse and boarder safety
- Monitored horse and rider while in the barn and arena
- Provided customer care to all clients during their visit to the farm
- Streamlined barn operations and reduced feed waste with implementation of efficient inventory management system.
- Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
- Boosted team efficiency, organizing regular training and development sessions for barn staff.
- Improved overall barn safety, conducting thorough inspections and maintenance of facilities and equipment.
- Conducted regular assessments of farm infrastructure to identify necessary repairs or improvements that would enhance its functionality.
- Optimized feeding schedules and dietary plans to enhance horse health and performance.
- Reduced horse-related injuries by establishing safety protocols for staff and visitors.
- Trained and supervised [Number] barn workers in animal care procedures, maintenance duties and safety precautions.
- Maintained pristine barn conditions, implementing rigorous cleaning and disinfection schedule.
- Fostered positive and collaborative environment, leading team of barn staff in daily operations and care routines.
- Implemented innovative pasture management techniques, improving grass quality and availability for grazing.
- Coordinated with horse owners to ensure their expectations and needs were consistently met or exceeded.
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Maintained accurate records of each horse''s medical history, vaccinations, and routine care schedules for easy reference when needed.
- Established long-lasting relationships with clients by consistently delivering exceptional care for their horses and maintaining open lines of communication.
- Oversaw training programs for both horses and riders, ensuring consistent progress towards goals.
MANAGER
ModWash
03.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Curbside Specialist
Outback Steakhouse
03.2021 - 01.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Cook
Smash Burger
12.2020 - 03.2021
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Operations Manager, Customer Experience
Chick-Fil-A
12.2019 - 04.2020
- Completed multi-level scheduling for customer-facing (counter and drive-through) and kitchen weekly
- Effectively resolved any customer concerns to ensure a pleasurable experience
- Managed and assisted team with all aspects of product delivery
- Carried out open and closing procedures including accounting for cash in all registers
- Assisted all teams during shift changes including balancing all registers
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Led cross-functional teams to drive process improvements and achieve business objectives.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Cashier/ Food Runner
Fresh 2 Order
01.2018 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Food Runner
Abbotts Bar And Grill
05.2016 - 01.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Education
Associates - Business
Midlands Technical College
01.2025
High School Diploma -
North Gwinnett High School
Suwanee, GA01.2018
Skills
- Cash handling
- Reconcilement
- Microsoft Office 365
- IOS
- Adobe
- HotSchedules
- Paycom
- Labor management
- Troubleshooting and repair
- Facility maintenance
- Problem-solving
- Adaptability and flexibility
- Team leadership
- Team building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Interests
Timeline
MANAGER
ModWash
03.2024 - 01.2025
BARN MANAGER
Cedar Ridge Farm, LLC
06.2022 - Current
Curbside Specialist
Outback Steakhouse
03.2021 - 01.2022
Cook
Smash Burger
12.2020 - 03.2021
Operations Manager, Customer Experience
Chick-Fil-A
12.2019 - 04.2020
Cashier/ Food Runner
Fresh 2 Order
01.2018 - 05.2018
Food Runner
Abbotts Bar And Grill
05.2016 - 01.2018
Associates - Business
Midlands Technical College
High School Diploma -
North Gwinnett High School
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