Samantha Beck

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Recorded incident reports with detailed accounts of occurrences.
• Monitored property and investigated areas of suspicion.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.

• Checked vehicles after returns and immediately completed necessary maintenance.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

• Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
• Demonstrated public safety dedication through thorough patrolling of community events.
• Monitored customer delivery
• Property for security issues
• Maintained and protected owner assets for high-end residential properties.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

• Maintained safe driving habits to protect property and general public on roadways.
• Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
• Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions.
• Observed driving regulations and safety procedures, maintaining excellent safe driving record.

• Supervised property entrances and exits and monitored employee safety.
• Recorded required data for incident reports and files quickly and accurately.
• Monitored entire facility using CCTV while simultaneously performing dispatch duties.
• Monitored property for security issues.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Assisted hotel guests with check in and out procedures courteously.
• Audited and balanced cash and credit transactions daily and reset register for next day's operations.
• Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
• Documented wake-up requests and set up automatic calls in system.
• Completed nightly updates to hotel rates and individual room charges.
• Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
• Checked auditing discrepancies by reconciling cash drop and credit card transactions.
• Coordinated with guest services and concierge team to meet guest needs.
• Maintained cleanliness of bathrooms, lobby and front desk.
• Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
• Maintained well-stocked and presentable complementary food and beverage station.
• Performed balance procedures for hotel accounts and resolved discrepancies.
• Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
• Updated accounts and logs throughout shift to keep up with all requirements.
• Assessed checklist on daily basis and planned shift accordingly.
• Monitored reservations to track incoming parties and special events.
• Generated daily, weekly and monthly [Type] reports to close out day and meet objectives.
• Reviewed daily financial statements and completed end-of-day paperwork in Software with 100% accuracy.
• Reset Software for next days' use by sending detailed daily bank reports to Type agency and closing finances for current day.
• Followed company security and check-in policies and procedures and reported suspicious activity to Job Title.
• Completed bi-weekly payroll for company employees.
• Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
• Organized budget documentation and tracked expenses to maintain tight business controls.
• Entered figures using 10-key calculator to compute data quickly.
• Stayed on top of applicable federal and state requirements to minimize legal and financial risks.

• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Assisted hotel guests with check in and out procedures courteously.
• Audited and balanced cash and credit transactions daily and reset register for next day's operations.
• Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
• Documented wake-up requests and set up automatic calls in system.
• Completed nightly updates to hotel rates and individual room charges.
• Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
• Checked auditing discrepancies by reconciling cash drop and credit card transactions.
• Coordinated with guest services and concierge team to meet guest needs.
• Maintained cleanliness of bathrooms, lobby and front desk.
• Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
• Maintained well-stocked and presentable complementary food and beverage station.
• Performed balance procedures for hotel accounts and resolved discrepancies.
• Updated accounts and logs throughout shift to keep up with all requirements.
• Reviewed item requests and room service orders for accuracy and needed assistance.
• Managed inventory of keys and linens each day and included all necessary information on audit reports.
• Processed end-of-day paperwork using Opera, verifying deposits and rectifying discrepancies.

Monitoring representatives calls to ensure quality and customer satisfaction.

Conducting weekly meetings to ensure that my staff were well informed on all policies and procedures.

During the course of my employment I have been One being our internet technical department where I assist a customer's and problem solving and resolving their computer/internet issues