Samantha Becker
Columbia,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Photographer
MVP Studios
01.2024 - Current
- Selected amongst 9 candidates to run and maintain Hero Photos for incoming trainees at the 120th AG Battalion (reception)
- Recieve and shoot 1500-2500 trainees a week
- Ensure each trainee has two photos before shipping to their respected programs and Basic Combat Training Battalions
- Work alongside schedulers, Drill Sergeants, Sergeant Major & Battalion Commander to ensure platoons arrived on time to their respected shoot times and moved on to the next in- processing station
- Train and develop fellow photographers were capable of reading a final schedule and could properly scrub, import and export rosters
- Accurately brief all trainees on importance of Hero photo, what it represents, along with briefing on bundles to purchase before the completion of training
Customer Service
AAFES Exchange Service
01.2023 - 01.2024
- Stock empty shelves with liquor and beer that arrived from inventory
- Clean, maintain and front all products before opening and closing
- Unload and receive inventory on truck days
- Assist vendors with signage and stocking of end caps and displays for beer and wine of the month promotions
- Assist customers on locating and ordering products for events
- Greet customers when entering into the store
- Communicate with vendors on setup and new product stock
Scheduler
Aspen Dental
01.2022 - 05.2022
- Schedule new patient appointments
- Ensure to set expectations for first visit
- Answer patient questions on general dentistry (cleanings, crowns, fillings etc.) and surgical dentistry (root canals and extractions)
- Empathize and create bonds with patients
- Verify insurance coverage (i.e., Medicaid, Medicare, PPO, DMO etc.)
Customer Service Representative
Citibank (Citi)
05.2021 - 09.2021
- Assist customers with credit card disputes, transactions and rewards for purchases
- Ensure customers issues were resolved along with working hand and hand with other departments to solve customer issues
- Provide each customer with the best experience while remaining professional and handling each call in a fast and courteous manner
- Maintain and achieve daily team goals each month
Spa Director
Ravishing Beauty Aesthetics
11.2018 - 05.2019
- Maintain front office checking in clients for their service and having clients fill out paperwork
- Organize events for marketing purpose and community outreach
- Payroll experience for staff
- Coach and develop staff to ensure they are giving their clients the best experience while in the spa
- Work hand and hand with spa owner to make sure that business needs are met daily
Administrative Assistant
Florida School Of Real Estate
08.2018 - 10.2018
- Answer client phone calls, and provide information for enrolling into class sessions for real estate
- Maintain cleanliness in the office area
- Document and record student information for instructors (testing, emailing & personal information)
- Market information for real estate to ensure class size is met for each class session
Patient Advocate
HGS
10.2017 - 08.2018
- Work with patients and doctors to ensure all medical codes and procedures are approved on the policy and based on benefits
- Reach out and work with other departments to resolve any claim or eligibility issues
- Ensure all team metrics are met- average handle time, first call resolution and Quality Assurance is up to date
Pre-installation Agent
ADT Security Services
10.2016 - 09.2017
- Ensure that all team metrics were met-attendance, average handle time, first call resolution etc
- Work within other departments to ensure all equipment is correct on orders to be installed in the homes
- Review orders on contract
- Add and tak away equipment
- Retention certified to ensure that all customers are kept happy and loyal customers to the company
ATT Billing Supervisor
Advance Call Center Technologies
06.2015 - 07.2016
- Coach and develop team to make sure each agent is upholding standards on proper customer service and procedures on saving the sale
- Work alongside Operation Manager and Site Director to maintain proper training on new equipment and promotions to offer customers as a retention offer
- Organize spreadsheets and team meetings to go over team goals and incentives being offered
Wireless Store Manager
Wireless Advocates
03.2014 - 09.2015
- Maintain store profitability by ensuring the best promotions that were being offered by different providers
- Coach and develop staff to ensure they are using the best customer service and attaching warranty and accessories with each sale
- Nightly deposits and cash counts and area updates to maintain a clean and safe work environment
Customer Service Representative/ Sales Rep
Things Remembered
01.2013 - 01.2014
- Maintain a safe and clean work environment
- Ensure that all personalized engraving and custom designs are to the customers satisfaction
- Nightly cash deposits and closing out the store
Customer Service and Ramp Agent
AirTran Airways
12.2011 - 07.2012
- Assist passengers with checking in luggage's and receiving boarding passes
- Initiate proper gate check procedure and make boarding and pre-boarding announcements
- Marshall in plans safely connect them to the jet-bridge
- Load and unload baggage for the next outgoing flight
Customer Service Representative/ Sales Rep
RadioShack
08.2010 - 10.2011
- Educate customers on wireless products and promotions offered for their carrier
- Maintain clean and safe work environment by cleaning and updating store planograms
- Nightly deposits to the bank
Customer Service Representative
McDonald's
06.2009 - 07.2010
- Ensure customer received their food hot and in a timely manner
- Work with managers and staff member to follow proper food handling procedures
- Maintain and restock all frozen and paper products for the shift coming in
- Ensure drive thru and front counter times were hit
- Providing the best customer service experience at all times
Education
High school or equivalent -
Mandarin High School
06.2009
Skills
- Marketing
- Store Management Experience
- Problem-solving
- Sales
- Planograms
- Customer service and satisfaction
- Data entry
- Critical thinking
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer focus & orientation, Proficient, 04/01/22
- Sales skills, Proficient, 09/01/21
- Attention to detail, Proficient, 05/01/22
- Written communication, Completed, 06/01/22
- Data entry: Attention to detail, Proficient, 03/01/22
Timeline
Photographer
MVP Studios
01.2024 - Current
Customer Service
AAFES Exchange Service
01.2023 - 01.2024
Scheduler
Aspen Dental
01.2022 - 05.2022
Customer Service Representative
Citibank (Citi)
05.2021 - 09.2021
Spa Director
Ravishing Beauty Aesthetics
11.2018 - 05.2019
Administrative Assistant
Florida School Of Real Estate
08.2018 - 10.2018
Patient Advocate
HGS
10.2017 - 08.2018
Pre-installation Agent
ADT Security Services
10.2016 - 09.2017
ATT Billing Supervisor
Advance Call Center Technologies
06.2015 - 07.2016
Wireless Store Manager
Wireless Advocates
03.2014 - 09.2015
Customer Service Representative/ Sales Rep
Things Remembered
01.2013 - 01.2014
Customer Service and Ramp Agent
AirTran Airways
12.2011 - 07.2012
Customer Service Representative/ Sales Rep
RadioShack
08.2010 - 10.2011
Customer Service Representative
McDonald's
06.2009 - 07.2010
High school or equivalent -
Mandarin High School
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