Samantha Bednar
Parma,OH
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Access Coordinator
Cleveland Clinic
07.2022 - Current
- Educated patients on importance of preventive health care and insurance coverage.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Greeted and assisted patients with check-in procedures.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided excellent customer service to patients and medical staff.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
Manager in Training
Rally House
01.2021 - 07.2022
- Described product to customers and accurately explained details and care of merchandise.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reported issues to higher management with great detail.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained and guided team members to maintain high productivity and performance metrics.
Retail Keyholder
Rally House
07.2019 - 12.2020
- Managed store personnel by delegating tasks and supervising daily operations.
- Stored security alarm codes and keys and made routine code changes.
- Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Opened and closed store at proper times for reliable services.
Customer Service Cashier
Acme Fresh Market
05.2016 - 06.2019
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained accurate records of customer transactions for reporting purposes.
- Redeemed coupons to discount purchases.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Streamlined the checkout process for faster service and improved customer experience.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
No Degree - Occupational Therapy Assistance
Cuyahoga Community College
Cleveland, OH05.2026
High School Diploma -
Invictus High School
Cleveland, OH2019
Skills
- Evaluating Quality of Care
- Outbound Calling
- HIPAA Compliance
- Customer Service
- Relationship Building
- Call Management
- Scheduling
- Computer Skills
- Team Development
Timeline
Patient Access Coordinator
Cleveland Clinic
07.2022 - Current
Manager in Training
Rally House
01.2021 - 07.2022
Retail Keyholder
Rally House
07.2019 - 12.2020
Customer Service Cashier
Acme Fresh Market
05.2016 - 06.2019
No Degree - Occupational Therapy Assistance
Cuyahoga Community College
High School Diploma -
Invictus High School