Samantha Bender

The Lodge at Gulf State Park

Gulf Shores, AL

05.2020 - Current

Supervised and supported housekeeping personnel to maximize quality of service and performance.
Created and implemented daily cleaning schedules for staff members.
Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Stocked room attendant carts with supplies to keep carts organized and clean.
Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
Verified each completed room against standard plans to maintain consistency.
Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms
Enforced rules and regulations set forth by management regarding health, safety and security policies.
Checked inventory for required supplies and made lists for needed cleaning products.
Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Explained goals and expectations required of trainees.
Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Assisted with customer requests and answered questions to improve satisfaction.
Completed day-to-day duties accurately and efficiently.

Summary