Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Samantha Berg

Kansas City,MO

Summary

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.

Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation.

Caring CNA dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.

CNA with 6 years of experience in healthcare. Skilled in providing assistance with daily living, physiotherapy support, mental stimulation and occupational therapy. Background in both facility and private care environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

RCA

United States Post Office
Kansas City, MO
04.2022 - Current
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Distributed mail on foot to residences and businesses, delivering to approximately Number customers per shift.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Helped customers by carrying oversized parcels inside residences.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Maximized employee performance by setting effective objectives and standard practices.
  • Maintained vehicles and equipment in safe and working condition.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.

Certified Nursing Assistant

Saint Luke's Hospital
Kansas City, MO
11.2020 - 04.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Server

First Watch
Blue Springs, MO
09.2018 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server Manager

The Smoothie Shop & Supplements
Lee Summit, MO
11.2017 - 07.2019
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Checked establishment, service stands and aisle area cleanliness before welcoming guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining Number% accuracy.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

Blue River Community College
Independence, MO
08.2018

CNA - Health And Science

Fort Osage Career And Technology Center
Independence, MO
05.2016

High School Diploma -

Grain Valley High School
Grain Valley, MO
05.2016

Skills

  • Flexible and Adaptable
  • Collaboration
  • Customer Service
  • Conflict Resolution
  • Self-Motivated
  • Active Listening
  • Decision Making
  • Responsible
  • Leadership
  • Teambuilding

Accomplishments

  • Achieved Cna of the month by completing job duties/ going above and beyond with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Achieved Closing manager role through effectively helping with ways to help other sell more supplements.

Certification

  • CNA - Certified Nursing Assistant
  • BLS certified

Timeline

RCA

United States Post Office
04.2022 - Current

Certified Nursing Assistant

Saint Luke's Hospital
11.2020 - 04.2022

Server

First Watch
09.2018 - 03.2020

Server Manager

The Smoothie Shop & Supplements
11.2017 - 07.2019

Blue River Community College

CNA - Health And Science

Fort Osage Career And Technology Center

High School Diploma -

Grain Valley High School

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