Customer Care Rep
Open To Work
Samantha Berg
Loves Travel Center
Menomonie,WI
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Support SpecialistCustomer Service RepresentativeRetail Sales AssociateHousekeeperReceptionist
Work Type
Full TimePart TimeSeasonal Work
Location Preference
On-SiteRemoteHybrid
Location:
Menomonie, WI
Open to relocation:
No
Minimum Desired Compensation
$15/hr
Important To Me
Flexible work hoursWork from home optionCareer advancementCompany CulturePersonal development programsPaid sick leave
17
years of professional experience
Customer Care Representative handling 41-60 inquiries per shift with experience resolving product questions, handling written and phone-based inquiries, and following up on 71-85% of cases until concerns reach a practical solution. Brings a calm, helpful approach to customer inquiry resolution, conflict de-escalation, and accurate information delivery across retail and online service settings. Well suited to high-volume contact environments where clear communication and consistent service help support customer satisfaction.
Work History
Retail Sales Associate
5 Months- Maintained organized checkout and sales areas to support smooth customer flow during busy periods.
- Assisted customers with product selection using knowledge of store offerings and current promotions.
- Supported team members by covering registers, restocking merchandise, and responding to customer needs.
- Resolved routine customer concerns with patience, professionalism, and a focus on positive service outcomes.
- Maintained a professional, customer-focused approach while supporting service standards across the store.
Machine Operator (Production)
3 Months- Inspect and remove defective products and packaging material.
- Attach identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations.
- Observe machine operations to ensure quality and conformity of filled or packaged products to standards.
- Monitored equipment performance, and performed routine maintenance to minimize downtime.
- August 2022 - October 2022 (0.5 Year)
Retail Store Associate
11 Months- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Exchange merchandise for customers and accept returns
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Compute sales prices, total purchases, and receive and process cash or credit payments.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- June 2020 - May 2021 (1 Year)
Housekeeper
2 Years 5 Months- Sorting dirty laundry and stocking cart Work productively and efficiently and developed teamwork skills
- Work productively and efficiently and developed teamwork skills
- Vacuumed, cleaned, and organized hotel rooms
- Restocked towels, cups, coffee
- Followed specific instructions and protocols
- Making beds, dusting, and arranging rooms
- January 2017 - June 2019 (2.5 Years)
Customer Service Representative (Seasonal)
9 Years 6 Months- Assisting customers with any and all questions or concerns regarding products from multiple partner lines, assisting in placing orders, identifying proper products to fit customer needs
- Researched and responded to customer emails and written letters
- Assisted online customers with questions by providing guidance via e-mail, telephone, and traditional mail
- Received excellent reviews from management
- Followed up on behalf of customer inquiries through product research, providing accurate information and recommendations for solution
- Supported dissatisfied customers by listening carefully, clarifying concerns, and presenting practical next steps.
Education
High School - General Studies
- 3.4 GPA
Skills
Customer inquiry resolution
Call handling
Conflict resolution
Escalation management
Data entry accuracy
Patience and composure
Customer satisfaction
Reliability and punctuality
Cash handling
Guest services
Up-selling techniques
Hospitality background
Excellent oral and written communication
Customer service-focused
Customer-oriented
Timeline
Retail Sales Associate
Loves Travel Center
02.2026 - 07.2026Read More
Machine Operator (Production)
Drylock
08.2022 - 11.2022Read More
Retail Store Associate
Younkers
06.2020 - 05.2021Read More
Housekeeper
AmericInn Hotel Suites LLC
01.2017 - 06.2019Read More
Customer Service Representative (Seasonal)
Ebay Enterprise, Inc.
07.2009 - 01.2019Read More
North High School
High School from General Studies
Read More