Samantha Berglund
Stockton,CA
Summary
Dynamic and detail-oriented professional with extensive experience in housekeeping and customer service at Aramark. Proven ability to enhance client satisfaction through tailored cleaning services and effective team leadership. Skilled in staff training and development, with a strong focus on maintaining high-quality standards and fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
House Cleaner
Self Employed
11.2024 - Current
- Disinfect and mop bathrooms and kitchen to keep areas sanitary and clean.
- Create spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Enhance client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Perform deep cleaning projects when necessary
House Cleaner
Self Employed
11.2020 - 01.2024
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Disinfected all surfaces as well as bathrooms and kitchens
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Assistant Housekeeping Manager
Aramark
04.2020 - 10.2020
- Ensured timely completion of all assigned tasks by effectively prioritizing responsibilities and delegating duties as necessary among team members based upon individual strengths/weaknesses identified through ongoing performance assignments conducted periodically
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
Housekeeping Dispatcher
Aramark
02.2019 - 04.2020
- Coordinated with other departments for special events, ensuring that necessary housekeeping support was provided promptly and effectively.
- Optimized resource allocation through close monitoring of occupancy levels and adjusting staffing accordingly, maximizing labor efficiency without compromising service quality.
- Facilitated efficient shift handovers by providing clear instructions on pending tasks or follow-ups required from the next shift personnel, ensuring smooth transitions between shifts without disruption of service standards.
- Performed data entry, updating status of rooms while communicating with appropriate departments and staff members
Quality Inspector Team Leader
Aramark
03.2017 - 02.2019
- Maintained accurate records of inspection results, providing data-driven insights for process optimization efforts.
- Facilitated clear communication between staff and management, fostering a culture of continuous improvement within the organization.
- Streamlined inspection processes by developing detailed checklists, resulting in increased accuracy and consistency among team members.
- Enhanced overall efficiency with thorough training initiatives for new team members on quality inspection techniques.
Janitor
Aramark
05.2014 - 03.2017
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
Associate of Arts - Psychology
Modesto Junior College
Modesto, CA05-2027
Skills
- Customer service
- Staff training and development
- Powerpoint
- Microsoft Word
- Teamwork
- Housekeeping
- Attention to detail
- Conflict resolution
- Time management
- Adaptability
Employee of the Month
I received Employee Of The Month on multiple occasions during my time with Aramark.
Timeline
House Cleaner
Self Employed
11.2024 - Current
House Cleaner
Self Employed
11.2020 - 01.2024
Assistant Housekeeping Manager
Aramark
04.2020 - 10.2020
Housekeeping Dispatcher
Aramark
02.2019 - 04.2020
Quality Inspector Team Leader
Aramark
03.2017 - 02.2019
Janitor
Aramark
05.2014 - 03.2017
Associate of Arts - Psychology
Modesto Junior College
Similar Profiles
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
LEESHAWN HAYTERLEESHAWN HAYTER
Crew Member at The Habit Burger GrillCrew Member at The Habit Burger Grill