Samantha Bertaud
Management/ Sales
Littleton,CO
Summary
Results-oriented Management offering 20 years of experience. Enthusiastic, Friendly Sales associate eager to contribute to team success through hard work, dedication, attention to detail and excellent organizational skills. Clear understanding of customer needs and satisfaction, while building long-lasting relationships. Motivated to learn, grow, teach and excel in the Metaphysical.
Overview
8
8
years of post-secondary education
16
16
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Denver , CO
05.2020 - 09.2021
- Managed closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Walked through store areas every night to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Cashier
Stinkers
Englewood, CO
09.2018 - 01.2020
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, Consistent sales by delivering friendly service, and Knowledgeable assistance in locating items and join reward programs.
- Restocked and organized merchandise in front lanes, and Coolers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels, while delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance,
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Completed inventory counts and ordered merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained cash drawer of $5.00 or more per shift.
Assistant Manager
Pester Marketing Company
Denver , CO
02.2016 - 04.2018
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Approved regular payroll submissions for employees.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Optician/Manager
Denver Vision Therapy
Denver , CO
03.2000 - 06.2011
- Onboarded new employees, including training, mentoring and new hire documentation.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and auto refraction evaluations.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Explained prescriptions, optical terminology, and products to customers.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Maintained computer and physical filing systems.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Interacted with customers by phone, email or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Compared vendor prices and negotiated for optimal savings.
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Assisted with coordination and hosting of company events.
- Led training sessions, answered questions and assisted employees with troubleshooting during software migrations.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Education
High School Diploma -
08.1994 - 05.1998
No Degree - Elementary School Teaching
08.2011 - 05.2015
Skills
POS systems operations
Human resource policies
Sales growth
Systems and software programs
Sales expertise
Customer experience
Customer Relations
Microsoft Office Suite
Goals and performance
Drawer management
Time management skills
Product restocking
Cash register operation
Refunds and exchanges
Product knowledge
Complaint resolution
Self-direction
Account management
Good listening skills
Timeline
Assistant Store Manager - Family Dollar
05.2020 - 09.2021
Cashier - Stinkers
09.2018 - 01.2020
Assistant Manager - Pester Marketing Company
02.2016 - 04.2018
Grand Canyon University - No Degree, Elementary School Teaching
08.2011 - 05.2015
Optician/Manager - Denver Vision Therapy
03.2000 - 06.2011
Manual High School - High School Diploma,
08.1994 - 05.1998