Samantha Bertrand

Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records

• Assist physicians with patient examinations and treatments
• Prepare and administer medications as directed by a physician
• Collect and prepare laboratory specimens
• Perform basic laboratory tests
• Instruct patients about medication and special diets
• Prepare patients for x-rays, blood work, and other procedures
• Take and record vital signs and medical histories
• Assist with minor surgical procedures
• Sterilize medical instruments
• Provide patient education on health maintenance and disease prevention
• Document patient care services by charting in patient and department records
• Collected and documented patient medical information such as blood pressure and weight

Administrative Duties (may include, but not limited to):

• Using computer applications
• Answering telephones
• Welcoming patients
• Updating and filing patient medical records
• Filling out insurance forms
• Scheduling appointments
• Arranging for hospital admissions and laboratory services
• Handling correspondence, billing, and bookkeeping
• Taking medical histories
• Patient DME coordinator and fitter Orthopeadics and Podiatry
• Obtained patients’ vital signs by visual and auditory measures, triaged and assessed their medical condition and prepared them for medical treatment by physicians and nurses.
• Created reports, presentations and other materials for executive staff.

Welcomes patients and visitors to the medical office by greeting patients and visitors in person

• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences.
• Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
• Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
• Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
• Provided administrative support to medical staff, assisting with various clerical tasks as needed.

• Initiated improvements in workflows by regularly evaluating existing practices and suggesting changes based on best industry standards.
• Contributed to positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
• Collaborated with clinical teams to coordinate bed assignments for incoming patients, optimizing hospital space utilization.
• Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
• Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
• Providing excellent customer service by promptly answering patient inquiries.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Resolved patient billing issues in line with established guidelines.
• Answered incoming calls, scheduled appointments and filed medical records.

• Spearheaded community outreach initiatives to build brand awareness, foster goodwill within the local area, and increase foot traffic in the store.
• Managed store budget for maximum profitability, ensuring cost-effective measures in purchasing decisions and labor allocation.
• Boosted store efficiency by streamlining inventory management processes and implementing effective stock rotation strategies.
• Developed strong relationships with vendors to secure advantageous pricing agreements and ensure timely delivery of products.
• Optimized space utilization within store layout for improved product visibility, easier navigation, and increased sales opportunities.
• Streamlined workflow processes across departments for seamless collaboration, improved efficiency, and better overall results.
• Coordinated special events such as promotional sales, seasonal celebrations, and in-store demonstrations to drive foot traffic and generate additional revenue.
• Achieved consistent sales growth with targeted marketing campaigns, in-store promotions, and seasonal merchandise displays.
• Reduced employee turnover through focused staff development, training programs, and regular performance evaluations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.