Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Bertz

Rosholt

Summary

Dynamic and results-driven manager with over 10 years of experience overseeing operations, staff management, and customer service in high-volume dining establishments. Proven track record of increasing profitability, implementing cost-effective measures, and driving overall business success. Skilled in creating a positive work environment, cultivating strong team morale, and delivering exceptional dining experiences to patrons.


Experienced with evaluating and processing auto claims efficiently and accurately. Utilizes advanced negotiation skills and keen eye for detail to resolve claims favorably, ensuring policy compliance. Track record of maintaining high client satisfaction through excellent customer service and effective communication.

Overview

12
12
years of professional experience

Work History

Commercial Auto Claims Adjuster

Sentry Insurnce
08.2024 - 07.2025
  • Evaluated auto claims to determine liability and settlement amounts.
  • Collaborated with policyholders, repair shops, and legal teams to facilitate claim resolution.
  • Utilized claims management software to track case progress and maintain accurate records.
  • Conducted thorough investigations to gather evidence and assess damage for claims processing.

Kitchen Manager

Ellis Inn
04.2022 - 05.2024
  • Oversaw menu planning and food preparation activities to ensure high quality standards and consistency in taste
  • Managed inventory levels and food costs to maximize profitability while minimizing waste
  • Trained and supervised kitchen staff on best practices in cooking techniques, food safety, and sanitation

Service Manager, Culinary Manager, LBO Manager

Olive Garden
05.2013 - 04.2022
  • Oversaw a team of 20+ service staff, ensuring exceptional customer service and satisfaction
  • Developed and implemented training programs to improve staff performance and efficiency
  • Managed scheduling, inventory, and budgets to optimize operational efficiency
  • Resolved customer complaints and concerns, quickly addressing issues to maintain positive relationships
  • Collaborated with kitchen staff and management to streamline service processes and enhance overall dining experience
  • Directed kitchen staff in food preparation, ensuring consistency in quality and presentation
  • Implemented sales strategies to meet and exceed revenue targets

Education

Diploma -

SPASH
Stevens Point, WI
05.2010

Skills

  • Customer Service
  • Team leadership in dining
  • Strong interpersonal communication
  • Claims handling
  • Claims investigation

Timeline

Commercial Auto Claims Adjuster

Sentry Insurnce
08.2024 - 07.2025

Kitchen Manager

Ellis Inn
04.2022 - 05.2024

Service Manager, Culinary Manager, LBO Manager

Olive Garden
05.2013 - 04.2022

Diploma -

SPASH

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