Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Bertz

Ocoee

Summary

Customer service professional with expertise in point-of-sale operations and transaction processing. Demonstrated success in resolving complaints and creating a welcoming shopping environment. Experienced in inventory management and proficient in point-of-sale systems, enhancing operational efficiency. Recognized for exceptional problem-solving skills and commitment to positive customer experiences.

Overview

10
10
years of professional experience

Work History

Front End Associate

Target
Winter Garden
10.2021 - 05.2025
  • Assisted customers with product inquiries and selection on sales floor.
  • Operated cash register efficiently during peak hours to ensure smooth transactions.
  • Maintained organized shopping environment to enhance customer experience.
  • Supported inventory management through restocking shelves and tracking product availability.
  • Resolved customer complaints promptly to promote loyalty and satisfaction.
  • Engaged guests to foster welcoming atmosphere throughout store.
  • Maintained clean, clutter-free front-end area for optimal service.
  • Processed transactions using point-of-sale system while delivering excellent customer service.

Captioning Agent

Captel Service Specialists
Orlando
04.2025 - 04.2025
  • Transcribed real-time conversations for hearing-impaired individuals using specialized software.
  • Reviewed and edited captions for grammatical accuracy, ensuring clarity before delivery.
  • Collaborated with team members to guarantee timely and precise captioning services.
  • Formatted text using captioning tools for enhanced readability across various devices.

Sales Associate/Cashier (Seasonal)

Kirkland's Home Decor
Winter Garden
01.2016 - 01.2017
  • Educated customers on promotions and special offers, driving increased sales.
  • Resolved customer inquiries and issues promptly to maintain satisfaction.
  • Maintained visual merchandising standards to optimize store displays.
  • Guided customers in locating products, addressing questions, and providing tailored advice.
  • Processed transactions accurately using point-of-sale systems.
  • Managed inventory by restocking shelves and organizing products effectively.
  • Collaborated with team members to create a positive shopping atmosphere.

Customer Service Cashier (Seasonal)

Lowe's
Winter Garden
01.2015 - 01.2016
  • Processed customer transactions with speed and accuracy at retail store.
  • Assisted customers by answering product inquiries and providing tailored recommendations.
  • Managed cash register operations, ensuring accurate cash handling and drawer balancing.
  • Maintained organized checkout area to improve overall customer experience.
  • Collaborated with team members to optimize store operations during peak hours.
  • Resolved customer complaints professionally while fostering a positive service environment.
  • Adhered to company policies regarding returns, exchanges, and refunds through proper documentation.

Education

High School Diploma -

Foundation Academy
Winter Garden, FL
05-2009

Some College (No Degree) - General Studies

Valencia College
Orlando, FL

Skills

  • Customer service and support
  • Point-of-sale operations
  • Inventory management
  • Transaction processing
  • Captioning software proficiency
  • Retail sales
  • Attention to detail
  • Problem solving
  • Product restocking
  • Display setup techniques
  • Professional demeanor

Languages

English
Native/ Bilingual

Timeline

Captioning Agent

Captel Service Specialists
04.2025 - 04.2025

Front End Associate

Target
10.2021 - 05.2025

Sales Associate/Cashier (Seasonal)

Kirkland's Home Decor
01.2016 - 01.2017

Customer Service Cashier (Seasonal)

Lowe's
01.2015 - 01.2016

High School Diploma -

Foundation Academy

Some College (No Degree) - General Studies

Valencia College

Similar Profiles

CREATE PROFILE