SAMANTHA BETHEA
Myrtle Beach,United States
Summary
Client Service Specialist with 8+ years of experience in managing 50+ daily customer calls, answering customer questions, clarifying product offerings, and resolving account issues. Achieved 88% customer satisfaction through effective communication and dedication. Attentive to details and committed to providing exceptional customer service. Excels in building rapport with customers and ensuring their needs are met. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
08.2020 - 04.2023
- Provided exceptional customer service to patients and visitors, ensuring a positive first impression of the medical practice
- Ensured a friendly and welcoming experience for all patients, making them feel comfortable and cared for from the moment they enter the clinic
- Managed the waiting room area to ensure a clean and comfortable environment for patients and visitors
- Collected copayments and scheduled appointments
- Greeted patients, collected their information, answered any questions, scheduled appointments, and verified insurance information
- Followed established protocols and procedures to ensure the privacy and confidentiality of patient information.
05.2014 - 11.2019
- Conducted regular audits to ensure compliance with federal and state regulations in the healthcare industry
- Provided training and guidance to insurance agents on compliance with Medicare regulations and guidelines
- Conducted investigations into potential compliance violations and developed appropriate corrective action plans.
06.2009 - 02.2014
- Identified and targeted potential customers in the market who were interested in planning a vacation to Myrtle Beach
- Developed and maintained strong relationships with travel industry partners to ensure access to the best vacation deals and packages for our clients
- Provided personalized recommendations and created customized vacation itineraries based on customer preferences and budget
- Created attractive and compelling vacation packages to promote Myrtle Beach as a top vacation destination
- Stayed updated on travel trends, new attractions, and events in the Myrtle Beach area to provide the most up-to-date information and recommendations to clients.
Education
Associates of Science -
Horry Georgetown Technical College
Myrtle Beach, SC04.2014
Skills
- Insurance Verification
- Customer Service
- Appointment Scheduling
- Decision-Making
- Public Speaking
- Interpersonal Communication
- Customer Relations
- Multitasking Abilities
- Task Prioritization
- Good Telephone Etiquette
Personal Information
Title: CLIENT SERVICE SPECIALIST
Timeline
08.2020 - 04.2023
05.2014 - 11.2019
06.2009 - 02.2014
Associates of Science -
Horry Georgetown Technical College
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