Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Bianchi

Summary

As a Shift Leader at D'Angelo Grilled Sandwiches, I excelled in team leadership and customer service management, training employees and enhancing service standards. My adeptness in cash handling and problem-solving significantly minimized discrepancies, driving operational excellence. My approach, blending motivational skills with goal-oriented strategies, consistently improved team performance and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Shift Leader

D'Angelo Grilled Sandwiches
06.2021 - 12.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Associate of Science - Game Development And Simulation Programming

New England Institute of Technology
East Greenwich, RI
09-2024

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Training assistance
  • Creative problem solving
  • Customer service management
  • Team supervision
  • Staff training and development
  • Goal setting and tracking
  • Complaint resolution
  • Sales and upselling

Timeline

Shift Leader

D'Angelo Grilled Sandwiches
06.2021 - 12.2024

Associate of Science - Game Development And Simulation Programming

New England Institute of Technology