Samantha Birdsall
Maple Grove,MN
Summary
Detail-oriented individual with a track record of enhancing operational efficiency across various roles. Skilled in critical thinking and time management, successfully adapting to changing customer needs and ensuring high service standards.
Overview
2027
2027
years of professional experience
Work History
UPS
United Parcel Service, UPS
Maple Grove, MN
2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
Shipt Shopper
Shipt
Maple Grove, MN
2020 - Current
- Executed grocery shopping and delivery tasks efficiently, ensuring high customer satisfaction.
- Navigated store layouts to locate items quickly, optimizing time management during shopping trips.
- Communicated effectively with customers regarding substitutions and order updates to enhance service quality.
- Managed multiple orders simultaneously, demonstrating strong organizational skills in fast-paced environments.
- Adapted to varying customer preferences and special requests, providing personalized shopping experiences.
- Collaborated with team members to improve processes for order fulfillment and delivery accuracy.
- Utilized Shipt app for real-time order tracking and communication, enhancing operational efficiency.
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
- Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently.
Server
Pub 42
New Hope, MN
03.2018 - 06.2020
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Efficiently managed food and beverage orders, ensuring timely delivery to tables.
- Collaborated with kitchen staff to maintain order accuracy and quality standards.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Assisted in training new servers on menu items and service protocols.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Participated in team meetings to discuss improvements in service efficiency and guest engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Administrative Assistant
Professional Resource Network
Eden Prairie, MN
01.2015 - 09.2018
- Managed scheduling for executive meetings, ensuring efficient use of time and resources.
- Developed and maintained filing systems to ensure easy access to important documents.
- Processed incoming communications, prioritizing urgent matters for timely responses.
- Streamlined office procedures, improving workflow efficiency across departments.
- Supported onboarding process for new hires, facilitating smooth integration into the team.
- Trained junior staff on administrative tasks, fostering a collaborative work environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
No Degree - Business Management Human Resources
Minnesota School of Business
MinnesotaSkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Time management
Multitasking Abilities
Excellent communication
Critical thinking
Organizational skills
Data entry
Timeline
Server
Pub 42
03.2018 - 06.2020
Administrative Assistant
Professional Resource Network
01.2015 - 09.2018
UPS
United Parcel Service, UPS
2020 - Current
Shipt Shopper
Shipt
2020 - Current
No Degree - Business Management Human Resources
Minnesota School of Business